Coordinator, Transportation Jobs

Description

OUR PEOPLE: We deliver positive results and experiences for our partners by first empowering our people. Our industry experts are singularly skilled at what they do and equally adept at bringing their skills together to build solutions stronger than the sum of their parts. Our inclusion and employee-centric focus make for a workplace that provides valuable services and experiences.

THE CROWLEY WAY: Guided by our three values: integrity, sustainability, and drive, we believe in and celebrate the power of collaboration between people with diverse backgrounds and experiences to achieve business and personal goals. We support the development of our people and are committed to growing together, inclusively.

GENERAL RESPONSIBILITIES: Communicate with shippers, consignees, vendors, agents, etc. to effectively manage each shipment. Negotiate and determine appropriate pricing based on volumes, service lanes, and potential business for both carriers and customers. Work directly with new and existing carriers to obtain pricing. Certify pricing calculations for each client to meet the profit goals. Ensure compliance with applicable laws, regulations, and industry standards. Collaborate with the sales team to establish procedures and identify ways to grow business lanes. Monitor customer shipments and the quality control of carrier and performance. Develop and implement effective cost control measures, maintain records of quoted rates, monitor profitability, settle discrepancies, and ensure correct billing and invoicing to customers for timely payment to carriers. Organize documentation, clearances, shipping mode, delivery, tracking, and notifications. Maintain a contact management system similar to CRM to determine established contacts. Develop and solicit new accounts via telephone or email while generating price quotes, coordinating scheduling, entering orders, and negotiating rates with carriers.

Qualifications

EDUCATION: High school diploma or equivalent required. Bachelor’s degree in business, transportation, or a related field preferred.

EXPERIENCE: 1 year or less experience in truck dispatching import/export transportation, customer service, negotiations, or other related experience.

TECHNICAL PROFICIENCY: Proficient in Microsoft Office products, including Excel, Outlook, and Word.

COMPETENCIES: Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to demonstrate effective customer service skills. Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to perform accurately in a detail-oriented environment. Ability to gather, interpret, report, and use data and other information concerning assigned activities. Ability to function effectively with, or as part of, a team. Skilled in preparing clear and concise documents, including but not limited to reports, procedures, correspondences, and other written materials. Knowledge of the concepts, principles, and practices of import forwarding and customs brokerage in a domestic and/or international capacity.

OTHER: Bilingual (English/Spanish) preferred.

JOB SCOPE: Position impacts multiple business units/segments

WORKING CONDITIONS: Normal office environment with little exposure to excessive noise, dust, temperature, and the like. Extended use of a computer keyboard, viewing of a computer monitor, and the ability to sit for long periods of time.

FLSA Status: The position is Non-Exempt. May require the ability to work overtime to meet required deadlines. Must comply with all work rules, including those that pertain to safety and health.

Work Locations: USA-FL-JAX-ROCK 8200 NATIONS WAY JACKSONVILLE 32256

Schedule: Full-time Overtime Status: Non-exempt

Shift: Work Arrangement: Hybrid (Office/Remote) Employee

Job Level: Day Job

Career Band Leveling: Support Band - S3