Content Development Specialist Jobs

For over 30 years, Disney Institute has helped business professionals learn the Disney approach to customer and employee experiences. Rooted in time-tested business insights on leadership, employee engagement, and quality service, the Disney approach helps create a culture of excellence at our Disney parks and resorts. Disney Institute helps professionals, teams, and organizations around the world apply these business insights to improve their own experiences. Disney Institute offers professional development in-person and virtually through private engagements for groups and advisory services for entire organizations.

For over 100 years, the Walt Disney Company has been home to the world's foremost creative and innovative storytellers. That continues into the future with the Disney Institute Content Team. We are the storytellers and content crafters behind professional development and exploration for Disney Institute. Our mission is to tell world-class, immersive stories in unforgettable ways. Every day, we create compelling, impactful creative content that inspires and impacts our participants around the world.

Disney Institute is searching for a Content Development Specialist reporting to the Content Manager in Celebration, FL.

You will be part of the Disney Institute Content development team responsible for developing learning solutions for external clients by showcasing and adapting the Disney Approach to service, leadership and employee engagement. The Content Specialist oversees the design and development of Disney Institute content within assigned product areas (including Virtual Learning, At Disney, and/or Advisory Services). You will research best practices from the Walt Disney Company and especially our parks and resorts around the world to develop them into stories and examples that can be shared with our clients.

You will create and edit in-person and digital-based course assets for accuracy and quality while ensuring content reflects current technology-enhanced delivery methods and contemporary business theory and practice, with relevant examples placed in the proper time context. You will also look for ways to create blended learning journeys through online (instructor-led and virtual learnings), in-person, and immersive in-park experiences. Through your project management expertise and technical skills, you will align learning goals and methodologies for both in-person and digital-based instruction to create technology-enhanced and audience-appropriate assets.

You will also engage key internal cast members, subject matter experts, other content specialists, writers, and multimedia partners, as well as external vendors, suppliers, and contractors to during development. You will collaborate and consult internally with Disney Institute Delivery Team members to understand and develop holistic approaches to the needs of external clients. Also, you will work with clients and participants to assess needs and gather feedback in the piloting and testing of content. You will be motivated, organized and able to handle multiple tasks and projects while incorporating trends and consumer insights on the usefulness and relevancy of the assets and content.

Responsibilities:

• Periodic on-stage delivery of training, pilots, premieres, and client programs as assigned.
• Provide initial training for Disney Institute Facilitators
• Monitor delivery of content for quality and effectiveness using a variety of evaluation methods.
• Develop production schedules to ensure all content and materials are delivered on time and in scope.
• Design and development of learning and development strategies, solutions, and content.
• Ensure brand standards are maintained for Disney Institute content and client branded materials.
• Create participant and facilitator materials.
• Develop reusable tools to support Engagement Managers in client engagements.

Basic Qualification:

• Demonstrated ability to interact credibly and represent the Disney brand with external business clients at all levels
• Experience with adult learning and organization improvement principles
• Demonstrated written, verbal and presentation communication skills
• Experience reviewing business strategy and translating it into learning solutions
• 4+ years Disney Leadership Experience, or related professional experience
• Work in autonomous and structured environments without direction.
• Experience with project management including leading detailed and well organized projects within a deadline
• Experience collaborating with internal and external partners
• Experience working with multiple clients at once within a variety of timelines.

Preferred Qualifications:

• Experience writing and localizing content to multiple cultures and languages around the globe
• Certified Professional in Learning and Performance through ATD
• Minimum one year experience as a Disney Institute Facilitator, or related professional experience facilitating meetings to achieve objectives, such as content design or information gathering meetings
• 2+ years of adult learning/training and development experience as an Instructional Designer or Video Production

Required Education:

• Bachelor's Degree (Content/Instructional Design, Organizational Design, Education, Business, or Video Production) or equivalent experience

Preferred Qualifications:

• Master's degree in related field (Content/Instructional Design, Organizational Design, Education, Business, or Video Production)

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits