Contact Representative (Customer Service Representative)

As a Contact Representative, you will provide over-the-phone technical assistance to individuals and businesses. You will assist taxpayers and their representatives with a wide range of issues to help them understand and meet their tax responsibilities. Duties will vary and may include releasing tax refunds, answering notice inquiries, making account adjustments, and reconciling payments.

No tax experience is needed and the IRS provides in-depth training.

We are offering full-time permanent (year round) positions, on work schedules that vary based on location and may include day, mid-day, and swing shifts.

Please see the job announcement for complete qualifications, and to apply online.

Job Type: Full-time

Pay: $18.06 - $21.11 per hour

Benefits:

• 401(k) matching
• 401(k)
• Vision insurance
• Health insurance
• Dental insurance

Shift:

• Morning shift
• Evening shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person