Consumer Services Coordinator (Case Management) - Riverside Adult East

SUMMARY: Under the direct supervision of the Program Manager, is responsible for coordinating the services and support available to consumers as outlined in the Lanterman Developmental Disabilities Services Act. Has no supervisory responsibilities.

HOURLY RANGE:

• $24.6750 - $38.2789 per hour

SIGN-ON BONUS!

• $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing.
• Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name.
• $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing.

GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS:

• To view our benefits package and employee perks, please click HERE .

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Under the direction of the Program Manager/Assistant Program Manager do individual or family crisis intervention and appropriately documents activities.
• Upon request, provide complete case coordination coverage to any consumer whose Consumer Services Coordinator is absent.
• Pursuant to the State Department of Developmental Services (DDS) provide advocacy services to consumer and his family. Give high priority to attending all relevant meetings (i.e. IEP, ITP, IHC) and prepare paperwork and notate the IPP as necessary.
• Evaluate consumer progress and plan as identified in Individual Program Plan (IPP) on an ongoing basis.
• Seek out and effectively utilize generic resources on behalf of consumers. Provide information and referral services.
• As required complete special incident reports on a timely basis. Inform representatives of other programs/agencies as appropriate. Route on a timely basis.
• Coordinate consumer assessment including nursing, medical, psychological/developmental, education or vocational and others as needed. Do follow-up as needed.
• As assigned, serve Medicaid Waiver cases completing required documentation on a timely and thorough basis.
• Maintain contact with consumers and their families as required.
• Coordinate, implement and update the CDER, Annual Review and IPP process.
• Guided by the agency’s and program’s mission statement and core values, under the direction of the Program Manager, assume the daily Consumer Services Coordinator responsibilities. Complete necessary paperwork, reports, etc. on a timely basis.
  • Maintain contact with consumers and their families as required.
  • Evaluate consumer progress and plan as identified in Individual Program Plan (IPP) on an ongoing basis.
  • Pursuant to the State Department of Developmental Services (DDS) provide advocacy services to consumer and his family. Give high priority to attending all relevant meetings (i.e. IEP, ITP, IHC) and prepare paperwork and notate the IPP as necessary.
  • Seek out and effectively utilize generic resources on behalf of consumers. Provide information and referral services.
  • Under the direction of the Program Manager/Assistant Program Manager do individual or family crisis intervention and appropriately documents activities.
  • As required complete special incident reports on a timely basis. Inform representatives of other programs/agencies as appropriate. Route on a timely basis.
  • Coordinate consumer assessment including nursing, medical, psychological/developmental, education or vocational and others as needed. Do follow-up as needed.
  • Upon request, provide complete case coordination coverage to any consumer whose Consumer Services Coordinator is absent.
  • Coordinate, implement and update the CDER, Annual Review and IPP process.
  • As assigned, serve Medicaid Waiver cases completing required documentation on a timely and thorough basis.

• Provide written reports of activities to the Program Manager at least annually.
• Complete Placement and Liaison Activities as required.
  • Under the direction of the Program Manager, act as the program’s/regional center’s liaison to at least two community agencies, parent groups or programs: attend meetings, provide information about the program/regional center and act as a resource for that program.
  • Provide written reports of activities to the Program Manager at least annually.
  • Under direction of the Program Manager in concert with Resource Development and Transportation Program and with the Quality Assurance Program, arrange for placement of consumers in residential facilities, day programs, and/or other programs as clinically indicated and approved by the Interdisciplinary Team.
  • Under the direction of the Program Manager provide case coordination services to consumers in all levels of community care facilities.
  • Complete a facility audit (ICRC 513) and forward to the Quality Assurance program when facility problems are identified. As assigned, do an unannounced facility audit, completing the ICRC 513 and forwarding it to the Quality Assurance program.
• Complete a facility audit (ICRC 513) and forward to the Quality Assurance program when facility problems are identified. As assigned, do an unannounced facility audit, completing the ICRC 513 and forwarding it to the Quality Assurance program.
• Under the direction of the Program Manager provide case coordination services to consumers in all levels of community care facilities.
• Under the direction of the Program Manager, act as the program’s/regional center’s liaison to at least two community agencies, parent groups or programs: attend meetings, provide information about the program/regional center and act as a resource for that program.
• Under direction of the Program Manager in concert with Resource Development and Transportation Program and with the Quality Assurance Program, arrange for placement of consumers in residential facilities, day programs, and/or other programs as clinically indicated and approved by the Interdisciplinary Team.

The job duties and the subheadings that follow are essential and integral to the day-to-day performance of all other job duties and responsibilities. Compliance with these requirements is imperative and primary.

• Daily, maintain an adequate skill level in interpersonal and community relationships.
  • Assure consumers' rights and dignity are maintained in the provision of services.
  • Handle change well. Be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
  • Comply with the Agency's Affirmative Action Plan.
  • Comply with the Agency's Personnel Policies and Procedures.
  • Maintain good attendance and punctuality.
  • Perform as a member of a team, answering questions, sharing expertise and generally contributing to the efficiency and training of the team.
  • Represent the regional center at case conferences and interagency meetings.
  • Keep Program Manager informed of the status of the caseload, community needs, community liaison activities, and unusual or difficult case situations.
  • Utilize bilingual skills in all aspects of the job as able and as required.
• Comply with the Agency's Affirmative Action Plan.
• Represent the regional center at case conferences and interagency meetings.
• Keep Program Manager informed of the status of the caseload, community needs, community liaison activities, and unusual or difficult case situations.
• Maintain good attendance and punctuality.
• Utilize bilingual skills in all aspects of the job as able and as required.
• Handle change well. Be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
• Perform as a member of a team, answering questions, sharing expertise and generally contributing to the efficiency and training of the team.
• Comply with the Agency's Personnel Policies and Procedures.
• Assure consumers' rights and dignity are maintained in the provision of services.

• Observe all safety rules. Comply with the Agency's Injury and Illness Prevention Plan. Notify Program Manager of any unsafe working conditions.
• As assigned under the direction of the Program Manager, act as the program sponsor for new employees. Duties include: providing training in agency philosophy, mission, values, policy and procedures; completing general duties as outlined in the sponsorship manual; completing the required checklist.
• Annually, lead or participate in at least one Quality Assurance evaluation or audit of a community care facility, a health care facility, or a day program.
• Successfully complete all assignments arising out of the agency’s Performance Contract.
• The sponsor will stay current, up-to-date on changes in day-to-day job functions and procedures.
• Aggressively seek to stay current and expand relevant knowledge base. Attend training sessions as required.
• As assigned and under the direction of the Program Manager provide guidance for volunteers/students.
• Perform different or additional duties as assigned by the Program Manager.
  • Aggressively seek to stay current and expand relevant knowledge base. Attend training sessions as required.
  • As assigned under the direction of the Program Manager, act as the program sponsor for new employees. Duties include: providing training in agency philosophy, mission, values, policy and procedures; completing general duties as outlined in the sponsorship manual; completing the required checklist.
  • The sponsor will stay current, up-to-date on changes in day-to-day job functions and procedures.
  • As assigned and under the direction of the Program Manager provide guidance for volunteers/students.
  • Annually, lead or participate in at least one Quality Assurance evaluation or audit of a community care facility, a health care facility, or a day program.
  • Observe all safety rules. Comply with the Agency's Injury and Illness Prevention Plan. Notify Program Manager of any unsafe working conditions.
  • Successfully complete all assignments arising out of the agency’s Performance Contract.

• Organize travel efficiently and effectively.
• Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules and requirements.
• Complete Targeted Case Management (Title XIX) documentation accurately and on a timely basis, documenting all activity, including requests for services, and securing all possible units but in no event less than agency minimum set by management.
• Daily, complete administrative requirements, Purchase of Service forms and Consumer File Record Documentation in accord with agency policies and procedures. Complete all requests for action including but not limited to, those related to Eligibility Review, SIR closures, and Quality Alerts on a timely basis. Complete necessary paperwork, reports, etc. on a timely basis.
  • Completion of at least 95% required case-related paperwork within designated time frames.
  • Coordination of the purchase of services identified in IPP, including documentation of requests for services in Quarterly Reports.
  • Prepare and present case for Compliance Review, Eligibility Review and other administrative case reviews.
  • Complete Targeted Case Management (Title XIX) documentation accurately and on a timely basis, documenting all activity, including requests for services, and securing all possible units but in no event less than agency minimum set by management.
  • In the event part of the record is out-of-date, make arrangements to correct the deficiency.
  • Organize travel efficiently and effectively.
  • Use equipment appropriately and keep it in good repair. Keep work area neat and orderly and free from hazards.
  • Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules and requirements.
• Use equipment appropriately and keep it in good repair. Keep work area neat and orderly and free from hazards.
• Coordination of the purchase of services identified in IPP, including documentation of requests for services in Quarterly Reports.
• In the event part of the record is out-of-date, make arrangements to correct the deficiency.
• Completion of at least 95% required case-related paperwork within designated time frames.
• Prepare and present case for Compliance Review, Eligibility Review and other administrative case reviews.

The above list reflects the general duties considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. Other duties and responsibilities as assigned may be added from time to time.

MINIMUM POSITION REQUIREMENTS:

EDUCATION AND EXPERIENCE: Master’s Degree in social work, psychology, public health nursing from an accredited school, or a related field. OR,

BA in social work, psychology, or a related field, or a BS in nursing from an accredited school and one year of experience in developmental disabilities or a related field.

OTHER: Full use of an automobile, possession of a valid California driver's license and automobile liability insurance for the minimum amount prescribed by law, or ability to provide for independent transportation. Must have and maintain a safe driving record.

Bilingual Preferred.

OPTION:

CASE MANAGEMENT TRAINEE:

For candidates who meet the education requirement for CSC, but not the experience requirement, we are accepting applications for a Case Management Trainee (CMT). The Case Management Trainee is a year long trainee position; the minimum requirement is a Bachelor’s degree from an accredited school. Major in social work, psychology, or a related field is preferred, but not required.

Interested candidates may still apply for the CSC position and your application and resume will be reviewed for the CMT position.

COVID-19 PRECAUTIONS:

The health and well-being of our employees is of utmost importance to Inland Regional Center. In addition to following CDC guidelines, our agency also takes other safety measures to help protect our employees against COVID-19 such as:

• Employees may wear personal protective equipment in the workplace and practice social distancing in their discretion.
• Hybrid remote and in-office work with staggered in-office work schedules
• Virtual Meetings through Teams App
• Office equipment for remote work use at home

We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.