Help Desk Technician Jobs

Job ID: CT-60558
Local/Onsite Help Desk Technician with DNS, Active Directory/user admin, Office 365, L1, software/hardware installation, Windows 10, Imaging and Device management/Troubleshooting experience
Location: Middletown, CT DCF
Duration: 12 months
Candidate Must Be Local
Works on-site in Middletown, CT
Must be US Citizen or Permanent Resident
Skills Networking DNS Novice (1-3 Years) No
Skills Operating Systems Windows 10 Proficient (4-6 Years) No
Skills Others Help Desk Proficient (4-6 Years) Yes
Skills Others Active Directory Proficient (4-6 Years) Yes
Skills Others Office 365 OneDrive, Sharepoint, Outlook, Word, Excel, PowerPoint Proficient (4-6 Years) Yes
Skills Others Communication skills both verbal and written Proficient (4-6 Years) No
Skills Others Learning Ability Proficient (4-6 Years) No
Skills Others Teamwork Proficient (4-6 Years) No
Skills Tools MicrosoftOffice Proficient (4-6 Years) No
We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.
A minimum of one (1) year of prior experience demonstrating the following knowledge
And Skills

• PC Hardware and software installation
• End user support face to face and via telephone
• Excellent customer service skills.

It's Highly Desirable That The Candidate Also Have

• Experience with Windows 10
• Experience with computer systems and user administration.
• Technical familiarity with Microsoft Active Directory.
• Experience with Office 365
• Experience with Device Management, Device Imaging, Device Troubleshooting.

innoSoul, Inc. is an Information Technology company and offers technology solutions in various platforms to different business domains. More specifically, business solutions for Application Development, System integration, network or software installation support, Custom Web Development, Hosting solutions. Our value-added solutions leverage technology to enhance business performance, increase productivity and secure data.