Collections Representative (Remote) Jobs

This position is a fully remote position but candidates must be based either within 100 miles of Chicago, IL or South Jordan, UT or in IA, MO, WI, and WY.

About the role:

Enova has several different consumer lending brands, each with their own unique offerings and customer requirements. As a Collections Representative, you will become an expert in one particular brand over the course of our 4 week training program. After you finish training, you will reach out to customers and identify solutions to help make consistent loan payments. You will need to be resilient and comfortable working with customers through difficult situations.

Responsibilities:

• Maintain accurate, up-to-date information for customer accounts
• Ensure superior customer service through excellent verbal and written communication
• Utilize problem solving skills to find customer specific solutions for delinquent accounts
• Effectively handle inbound and outbound calls to customers regarding overdue loan payments

Requirements:

• Ability to balance multiple priorities and effectively handle changing situations
• Computer proficiency and accurate data entry skills required
• Strong verbal and written communication skills so you can connect with customers over the phone and take clear notes in our computer system
• Ability to deescalate complex customer interactions
• The drive to exceed your goals in a fast-paced, metric driven environment
• Ability to succeed in a virtual or office setting
• The capability to independently problem solve
• A desire to create a top-notch customer service experience
• 2+ years Collections or Inside Sales experience

Benefits & Perks:

• Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)
• Summer hours (for eligible roles)
• Employee recognition and rewards program
• Sabbatical program (for eligible roles)
• Paid parental leave
• Charitable matching and a paid volunteer day…Plus so much more!
• 401(k) matching plus a ROTH option (U.S. Based employees only)
• Health, dental, and vision insurance including mental health benefits
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• PTO & paid holidays off

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.