Debt Collections Management Officer

Debt Collections Management Officer

About the Job

Job description

Debt Collections Management Officer

Charter seeks an exceptionally qualified Collections Leader to manage & ensure optimal synchronization of collection requirements and operations. Candidate would be directing the work of employees by leading and overseeing their day-to-day activities, work schedules and by providing work-related guidance and training in accordance with the Company’s policies and procedures.

Compensation:

Pay Commensurate with experience

Responsibilities/Duties:

Specific duties and functions include, but are not limited to, the following:

• Liaison with Clients and develop a thorough understanding of their individual requirements/SLA’s.
• Review accounts that have been referred by the client for legal actions against debtors if required.
• Investigate, resolve, and respond to escalated customer issues in addition to other general customer queries.
• Ensure compliance with CFPB rules and company policies and procedures.
• Interfaces and collaborates with clients, collectors and supporting officers.
• Effectively manage a team maintaining unity among employees.
• Coordinates with leadership to determine required/desired strategy and plans.
• Manage, coach, develop and train collectors to achieve expected departmental results and ensure adherence to company policies and procedures and provide feedback when needed.
• Recruit, hire, train and evaluate staff members within the collections department.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Manage business results by analysing reports and productivity.
• Coordinates activities of collectors which may include dialler strategy, client relationship, escalations, CRM etc
• Assist Collectors with collection activities in difficult cases and recommend collection techniques.

Qualifications:

Required Experience & Education:

• Thorough knowledge/understanding of CFPB, FDCPA and other rules regarding collections.
• Excellent organisational skills to address complex issues.
• Ability to research, analyse, and prioritize information.
• Excellent written and verbal communication as well as presentation skills;
• Should have a valid US work permit.
• 5 years of Experience working with a collection agency.
• Ability to work effectively as part of a team and independently.
• Exposure to debt buying would be nice to have.
• Bachelor’s degree
• Minimum 10 years of experience related to the job description.
• Personal integrity, Flexibility, adaptability, and commitment.
• Good knowledge of Microsoft Word and Excel is a requirement.
• Strong critical thinking, detail-orientation, and problem-solving skills.
• Self-starter, able to prioritize, multi-task and to work independently and as a team player.

Applying: Please send your cv to [email protected]

Location: Fully Remote, Work from Home (anywhere in USA)

About Charter

CHARTER, est. 1986 and provides end to end collection services to Banks, Telcos,major corporations, small to medium enterprises, utilities, government departments and councils and has done so for over 35 years.

Our Ethics

CHARTER is renowned for our ethical code. Our business is conducted on a basis of honesty, transparency & integrity with a delicate and personalised approach.

Our Mission

To ethically provide the highest of services to all our customers and clients & to achieve outstanding results with the utmost dedication to governance and compliance.