Call Center Representative Jobs

Promise Healthcare is looking for that special someone who can join our team and provide exceptional customer service as one of our onsite call center representatives.

Can you put our patients first with every interaction and do you have the ability to retain and recall important information? Can you communicate with compassion and understanding.

If this describes you we would like to hear from you.

Note: On Site Call Center Representative

• Interacts and communicates with internal and external customers to enhance the customer experience
• Schedules patients following established policies and procedures to ensure accuracy.
• Collects and enters demographic, clinical, billing and insurance information from patients or responsible parties to facilitate a seamless customer experience.
• Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/department needs.
• Performs administrative duties that include registration and scheduling and working closely with patients in a way that supports the culture of Promise Healthcare.
• Observes legal and ethical guidelines to safeguard the confidentiality of our patients.
• Wage is dependent upon experience