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Collections Specialist (Temporary) Jobs

Company

Rakuten

Address , Schaumburg, Il
Employment type FULL_TIME
Salary
Expires 2023-06-24
Posted at 1 year ago
Job Description
:
SUMMARY:
Rakuten Rewards offers a casual but fast paced environment where creativity and effective teamwork and collaboration are rewarded. We are passionate about changing the way people shop online and providing the best possible customer experience - not to mention cash back on every purchase, with no strings attached.
We are part of the Rakuten family of companies. Rakuten is a very progressive company providing Rakuten Rewards with substantial capital, access to great technology, and access to international markets. We're always interested in meeting talented individuals interested in helping us change the way the world shops, so if you're passionate about helping save people money and improving the shopping experience apply now!
We are looking for a Temporary Collections Specialist who is passionate about adding value to the organization by performing collections for a large, complex portfolio that will help mitigate risk and minimize bad debt. This position is a temporary position for six months or greater and reports to the Credit and Collections Manager in our Schaumburg, Il office.
The ideal candidate should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both written and verbal, as he or she will frequently deal with higher levels of management.
KEY RESPONSIBILITIES
  • Contact customers via email and phone regarding past due amounts
  • Escalate collection issues with the customer and internally
  • Support other areas of accounts receivable as needed
  • Research third party payment submissions and payment applications
MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Proficient in relevant computer applications
  • Ability to effectively communicate, especially through email
  • Negotiation and conflict management skills
  • Knowledge collections and accounts receivable
  • Ability to work independently and with minimal supervision
BENEFICIAL SKILLS
  • Internet industry experience a plus, especially dealing with affiliate relationships
  • Knowledge of Oracle Cloud ERP
QUALIFICATION REQUIREMENTS
  • High School Diploma or equivalent required with some finance or accounting coursework
  • Previous relevant work experience a plus
  • 1-2 years’ experience working with Excel
Five Principles for Success
Rakuten Group has an unswerving commitment to building an egalitarian society by empowering individuals and companies to be successful in business and in life. The Five Principles for Success are designed to keep each of us on track, to ensure we make continuous progress toward our ultimate goals.
Always Improve, Always Advance
There are only two kinds of people in the world:
Best Effort people are satisfied with the status quo; when they fail, they console themselves by saying "I did my best."
Get Things Done people are absolutely committed to reaching their goals.
With enough determination and effort—by being a Get Things Done person—you can achieve anything.
Passionately Professional
Rakuten is an organization composed of true professionals.
Real professionals in any field—whether in sports, the arts, science, business or anything else—only reach the top because they have the self-discipline to develop and improve themselves continuously.
Only by consistently working many times harder than our competitors can we consistently win.
Hypothesize Practice Validate Shikumika
Success in business depends on making and executing concrete specific action plans.
Maximize Customer Satisfaction
Rakuten is first and foremost a service company. We're proud to serve our customers and we ceaselessly seek to improve their experience.
Speed!! Speed!! Speed!!
The internet makes the window of opportunity for every small business. Accomplish in one month what it takes other companies a year to do, because we can only win by being many times faster than our competitors.
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