Insurance Collections Representative (Remote Dbo)

The Opportunity

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

Position Summary

Billing: Under general supervision, provides patients, physicians, and internal hospital personnel with information regarding insurance benefit information. Ensures timely verification of insurance benefits and financial clearance when applicable for patient accounts that are scheduled and/or unscheduled.

Collections: Under general supervision, provides patients, physicians, and internal hospital personnel with information regarding insurance benefit information. Ensures timely verification of insurance benefits and financial clearance when applicable for patient accounts that are scheduled and/or unscheduled.

Qualifications

• Job Summary:

The Insurance Collections Representative is responsible for following up directly with commercial and government payers to resolve billing issues and secure appropriate reimbursement in a timely manner. This individual identifies and analyzes denials and payment variances, then enacts corrective measures as needed to resolve the errors. This role is a remote position supporting a virtual business office. As such, this role requires frequent and effective communication via phone, email, and instant messaging with the various engagement teams. Strong oral and written communication skills, analytical skills, ability to work independently, and be self-motivated are required.

• The Insurance Collections Representative will report to an HMS Manager
• Maintains a thorough understanding of federal and state regulations, as well as specific payer requirements and explanations of benefits, in order to identify and report billing compliances issues and payer discrepancies
• Other duties and responsibilities as assigned.
• Provides payers with specific reasons for suspected underpayments and analyzes the given denial reasons by payer
• Participates in continuous quality improvement efforts on an ongoing basis, establishing goals with supervisors and tracking progress
• Examines denied and underpaid claims to determine reasons for discrepancies from expected reimbursement
• Works with management to identify, trend, and address root cause of denials, helps pinpoint strategies for reducing A/R
• Duties and Responsibilities:
• Reporting and Supervision:
• Effectively handles all communications, including telephone, electronic, and paper correspondence from payers and departments within the business office
• Reports all identified compliance risks to appropriate leadership

Qualifications

• Candidate Requirement:
• Broad Knowledge of Government Programs and Insurance Regulations
• Two years of appropriate work experience that would indicate a high level of communication skills and knowledge of the modern revenue cycle

• Demonstrates a solid understanding of and adheres to all Huron Healthcare compliance program requirements
• Knowledge, Skill, and Ability Requirements
• Ability to interact with internal and external customers in a professional manner
• Proficiency with Microsoft office suite (Excel, Word, PowerPoint, Outlook, Visio, SharePoint)
• Requires the use of independent judgment, discretion and decision making abilities
• Ability to ramp up on a client’s environment, processes, historical context, and systems to provide support to an engagement as soon as possible
• May be requested to work overtime and/or weekends to fulfil client requirements
• Ability to pay close attention to details; strong follow-up and follow-through skills

Work Environment

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• This role requires remaining seated at a desk/computer for 8 hours daily; repetitive use of computer keyboard and mouse; use of computer monitors for 8 hours daily; interaction though video/audio conference calls and possible use of a headset with microphone; very rarely duties might require the ability to lift up to 20 pounds and bending & standing for periods at a time.

The estimated salary range for this job is $17.00 - $25.00. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy and Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Posting Category

Healthcare

Opportunity Type

Regular

Country

United States of America