Call Center Representative Jobs

Banyan Health Systems has been serving Miami-Dade and Broward Counties since 1970. We provide quality, individualized care to each of our patients. Our system of integrated health services brings together specialized psychiatric care, primary care, pediatrics, geriatrics, and an extensive program of residential and outpatient substance abuse & behavioral health services under one umbrella. At Banyan Health Systems, we believe when individuals are healthy and strong, our communities are better for it.

We are currently looking for individuals who share our mission of integrating primary and behavioral health care while providing access to all individuals.We focus on providing quality and compassionate care in order to assist our patients in living their best life.We are dedicated to the endless pursuit of excellence and treat everyone with dignity, humanity, and respect.

If you share these beliefs and want to join us to make a difference, please take some time to read the post below.

Call Center Representative is responsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves customer questions, schedules appointments, routes calls to the correct destination and addresses client customer services issues as instructed.Completes and maintains related reports, records, and files as instructed or necessary

Customer Service:

• Upon training, is able to handle irate or dissatisfied calls or comments in a professional manner by applying best practices in conflict resolution and crisis intervention.
• Performs with excellent people skills by offering requested information, orientation and/or support to the client in a caring and respectful attitude
• Always seeks to understand and educate the client.

Confidentiality and Quality Assurance:

• Protects client's rights by maintaining confidentiality of personal and financial information.
• Uses established QI protocols for reporting client´s concerns.
• Understands the importance of Quality Service and how it is measured.
• When performing or providing services, has a fully understanding of HIPAA and any other confidentiality´s rules

EDUCATION:

HS Diploma or GED required.At least 1 year of experience in customer service or related experience preferred.AA/AS degree from an accredited college or technical school with 1 year of experience preferred.