Call Center Representative Jobs

Join Forbes’ 2022 Best Employer for Diversity!

If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.

Job opportunities:

• Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products
• Inbound Sales Representative- share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)
• Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products

Must-have qualifications

• Instead of the above, two years of relevant work experience
• Two years of post-secondary education or higher
• Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)

Bilingual positions are also available; must be fluent in Spanish (speak and read)

Training starts: June 2023

Schedule: Most schedules will include a weekend day and evening hours after completion of training

Work from home office requirements

• Designated workspace free from noise and other distractions
• All Progressive hardware you receive needs to be connected to a surge protector
• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
• Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
• High-speed internet access is at your expense unless otherwise required by law

Compensation

• $19.50 or $21.00 per hour depending on the role you are selected for
• Gainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance
• An additional 10% when you work evening or weekend hours
• Performance-based rewards

Benefits

• Paid time off
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Health care flexible spending accounts, health savings accounts, & life insurance
• 401(k) with dollar-for-dollar company match up to 6%
• Career development & tuition assistance
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs

Energage recognizes Progressive as a 2022 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/