Collections Analyst Intern, Summer/Fall 2023

The Disney Worldwide Shared Services (DWSS) - Credit & Collections Department oversees the credit and collections function for The Walt Disney Company. In this capacity it is the purpose of DWSS - Credit & Collections to maximize profitable sales, optimize cash flow, and minimize bad debt loss by performing all aspects of customer collection and deduction management of the accounts receivable.

Be a part of an innovative team and culture…

Because The Collections Analyst Team provides concise and timely communication to internal and external stakeholders, strong customer service and engagement are key in this role. The team has a deep understanding of customer-to-cash processes and business models to yield efficient and effective collections. They also negotiate complex customer settlement and payment plans, focuses on strategic accounts and escalates dispute resolution.

A Day in the Life...

As a Collections Analyst Intern, you’ll have the opportunity to:

• Work with business partners to implement appropriate strategies for managing the collection of the accounts receivable and resolution of disputes in support of North American Disney Businesses
• Contribute to the completion of monthly and quarterly reports, reserve recommendations, and consolidated accounts receivable reporting
• Keep abreast of industry, market, and business conditions
• Prepare and present Analyst presentations
• Collaborate with Disney Business Leaders to mitigate risk to the accounts receivables and future revenue
• Identify and manage collection trends that delay collection and provide guidance in order to avoid bad debt loss
• Discuss with customers their business plans, credit risk, payments, risk mitigation, and process improvements
• Work with a team to lead in execution of escalated collection and dispute resolution of technical, account, and procedural challenges
• Collaborate and solve problems – work with others to resolve significant issues, clarify or interpret complex information
• Identify and resolve procedural and operational issues which could adversely affect collection of the accounts receivable

What we are looking for…

(Basic Qualifications)

• Highly detailed oriented, able to take effective notes and possess strong organizational skills
• Strong analytical, research and problem solving skills
• Quick and eager learner with a “can-do” attitude
• Self-starter who is able to work well independently and understands a sense of urgency
• Passion for The Walt Disney Company and our products, offerings and services
• Strong attention to detail and accuracy
• Excellent interpersonal, communication, customer service and partnering skills
• Possesses a drive for process improvements and the ability to problem-solve
• Always ready and willing to offer assistance and be a dependable team player
• Working knowledge of MS Office, with specific skills in Excel
• 1-2 years’ experience in related role or related school coursework
• Able to be flexible and handle a multitude of urgent matters and last minute requests
• Able to successfully multi-task, prioritize and plan work activities as to use time effectively and be efficient
• Demonstrated ability to handle confidential information
• Strong interest in data analysis, accounting and business finance analysis
• Proven ability to work well in a team environment and build relationships

(Preferred Qualifications)

• Experience with financial accounting analysis through coursework
• Advance Excel skills with a knowledge of V-Lookups, Pivot Tables and/or SQL
• SAP Experience
• GPA of 3.0 or higher

Required Education:

• Pursuing bachelor’s or master’s degree (or recent graduate) in Accounting, Finance, Business, Economics or related field of study
• Must be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program, OR must have graduated from a college/university within 6 months, OR currently participating in a Disney College Program or Disney Professional Internship

Additional Recruitment Information:

• Housing: We can possibly assist with housing opportunities for Florida Based Professional Interns through American Campus Communities - For more information click here.
• Must be at least 18 years of age

• This role is hybrid – Candidate must be able to provide own housing and transportation in the Orlando, FL area.

  • Housing: We can possibly assist with housing opportunities for Florida Based Professional Interns through American Campus Communities - For more information click here.

• Candidate must be available to work full time hours (approximately 40 hours per week) for the duration of the internship.
• Strong candidates may be invited to complete a phone interview. We highly encourage applicants to print a copy of this role description so they can refer to it in the event they are selected to move forward in the interview process. Note that this role description will not be accessible once the posting is closed.
• Must be able to have a consistent, reliable work schedule throughout the session
• Must possess unrestricted work authorization
• Approximate dates of this internship are June 2023 – January 2024
• Must not have completed one year of continual employment on a Disney Internship or Program