Cocktail Server, Casino Services

Primary Duties and Responsibilities includes but not limited to:

• Must be physically present at work, in assigned workstation, in order to perform all functions required of the position.
• Meet the attendance guidelines of the job and adhere to Departmental, and Company policies
• Respond to and resolve guest complaints when able
• Keep assigned areas clean and empty of glasses and bottles
• Provide timely beverage service in a friendly and courteous manner
• Perform other duties as assigned
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Serve as an Ambassador of the Company while working special/promotional events on property as directed by management
• Ability to think outside the box and approach all issues with a completely fresh approach
• Meet marketing requirements established by management
• May be required to serve limited menu of food items
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, Innovative, Original, and Personable, and striving to deliver high quality, brilliant customer service
• Great team player with the ability to create excellent working relationships across the group
• Answer guest questions and be knowledgeable about property events and attractions.
• Adhere to uniform requirements
• Perform all side-work at assigned station
• Ability to break down barriers and resolving potential conflicts swiftly and effectively
• Constantly look for service opportunities and increase revenue with up selling techniques
• Creativity and innovation are essential!
• Enthusiastic, passionate, able to influence and inspire others
• Assist in building and maintaining a personal clientele and developing the Company database.
• Greet and welcome all guests in a pleasant and professional manner
• Anticipate guest needs and respond appropriately with a sense of urgency

Minimum Education and Qualifications:

• Must be self-motivated and possess a positive attitude or spirit and be willing to learn service philosophy and marketing techniques
• Must present a well-groomed appearance
• Access service area when picking up beverage orders
• Must be able to effectively communicate in English
• Write drink orders, prepare drinks and garnish beverage orders
• Must be able to get along with coworkers and work as a team
• Acknowledge and respond to visual and auditory cues
• Simultaneously handle the demands of many customers
• Converse over the telephone in an environment with loud background noise
• Tolerate work areas containing secondhand smoke, varying levels of sound, and bright lights
• Lift and carry up to 20 pounds
• Ability to stand for an entire shift
• Must be at least twenty-one years of age
• Must possess excellent guest relations and communication skills
• Stoop, bend and reach
• Must be able to initiate and engage in conversation in a professional and friendly manner

Training Requirements:

• Knowledge of MGNV department policies and procedures
• Understanding of internal operating procedures and controls
• Knowledge of Standards of Operations and Management, and Minimum Internal Control Standards
• Intermediate knowledge of IGT systems

Physical Demands and Work Environment:

• Adaptive, Flexible!
• Must be able to work various shifts and flexible hours
• 50% logical / 50% creative
• Proactive
• Evoke inspiration in those around you and encourage them to create their best work
• Results oriented
• Embody "good attitude."
• Unwavering integrity and endless work ethic
• Enjoy working with a team and alone as the situation dictates
• Enjoy process improvement
• Must be able to sit in front of a computer screen for extended periods of time

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. MGNV reserves the right to make changes to the above job description whenever necessary.