Lounge Server - Baccarat - Bellagio

PRIMARY PURPOSE:

It is the primary responsibility of the Lounge Server to expedite guests’ drink orders and provide beverage and bus service. All duties are to be performed in accordance with departmental and company policies, practices, and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Complete opening side duties fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
• Successful completion of Restaurant Training Program and testing is required
• Knowledge of liquor brands, beers and non-alcoholic selections available on the casino floor
• Communicate order into system through Bartender; ensure transmission is verified
• Perform other job-related duties as requested
• Knowledge of Hotel services and features as well as local attractions and activities to respond to guest inquiries
• Knowledge of designated glassware and garnishes for each drink
• Resolve guest complaints within scope of authority; otherwise refers the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

PREFERRED:

• Six (6) months of experience as a Cocktail and/or Food Server in a similar environment
• Wine and spirits certification
• Experience working in a similar resort setting
• High school diploma or equivalent

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledgeable of computers and Point of Sale (POS) systems
• Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Able to balance and carry a tray loaded with glassware
• Knowledge of health, safety and sanitation regulations
• Knowledgeable of particular characteristics and description of every wine and champagne by the glass and major wines on the wine list
• Knowledgeable of tableside sequence of service, wine and liquor
• Knowledgeable of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment
• Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately
• Knowledgeable of standard kitchen equipment, including, but not limited to toasters, refrigerators, and coolers, slicers and beverage machines
• Able to effectively communicate in English, in both written and verbal forms

WORKING CONDITIONS:

• This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job. This position may require strenuous physical activities and exposure to pipe, cigar and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends and holidays may also be required