Coordinator Casino Services Jobs

It is the primary responsibility of the Casino Services Coordinator to provide friendly, personalized service while promoting, booking and confirming reservations for room, show and restaurants. All duties are to be performed in accordance with departmental and Treasure Island policies, practices, and procedures.

Specific Job Functions

• Answer incoming calls in a timely manner.
• Prior Call Center, Room Reservations or Front Desk experience preferred.
• Responsible for changing, canceling, and reconfirming existing reservations as necessary.
• Up-sell into various room/suite types, restaurants and show
• Excellent organizational skills.
• Seize every opportunity to enthusiastically sell restaurants, shows and other property services.
• Ability to multi task within multiple telephone queues and systems.
• Strong verbal and written communication skills.
• Follow established blocks/restrictions as issued by management.
• Check availability and book reservations.
• Highly motivated and energetic when dealing with customers and/or routine tasks.
• High school graduate
• Ensure department business is carried out in an efficient and professional manner
• Aptitude to learn multiple computer programs.
• Provide the highest level of customer service.
• Perform all duties deemed necessary for the success of the department
• Cultivate return business by expressing the company’s philosophy of hospitality in all customer interactions
• Previous customer service experience preferred.
• Enthusiastically demonstrate a complete working knowledge of all room types, room amenities, restaurants, show and general knowledge of the hotel
• Transfer callers to other departments as necessary.
• Send guest correspondence as needed.
• Add special comments/instructions to existing reservations as necessary.