Cocktail Server, Boulevard Pool - The Cosmopolitan

PRIMARY PURPOSE:

As a Cocktail Server, you will be responsible for setting the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Take order, and serve food and drinks efficiently and accurately in work area as applicable
• Perform opening and closing duties based upon shift assignment to include fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
• Place order, and garnish and serve cocktails to guests
• Maintain complete knowledge of menu items, liquor brands, beers and non-alcoholic selections available
• Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately
• Perform other job-related duties as requested
• Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts
• Able to lead and mentor a team
• Highly motivated and energetic personality
• Knowledge of beverages on menu, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes
• Able to take initiative and exhibit flexibility

MINIMUM REQUIREMENTS:

• Work varied shifts, to include weekends and holidays

PREFERRED:

• Six (6) months experience as a cocktail and/or food server in a similar environment
• High school diploma or equivalent
• Experience working in a similar resort setting