Cluster General Manager Jobs

Overview
The Cluster General Manager will provide multi-unit leadership of two branded hotels side by side. Focusing on guest satisfaction, associate satisfaction, and owner satisfaction. Acting as a direct supervisor to Department Heads and Managers, the General Manager will provide support and resources, both in person and remotely. Other responsibilities may include but are not limited to the following: - Oversight of all financial aspects of each hotel in cluster: P&L, Capex, Forecasting and Budgeting. - Ensures operational excellence for at the hotel; provides support, critique and guidance to hotels falling short of brand standards and/or company expectations. - Ensure brand QA Compliance/Performance and approving action plans generated by hotel. - Acts as liaison between Departments and Ownership disciplinary coaching, including but not limited to:- Sales and Marketing, Finance, HR, Learning, Facilities, PR, Revenue Management and Owner Relations. - Acts as role model and provide guidance on company culture. Selects, develops, manages and leads management team members. - Guides, develops and implements policies, procedure and systems to improve business operations. - Provides leadership relative to annual marketing plans.
Responsibilities:

• Focusing on employee development and retention and conducting regular employee meetings.
• Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments.
• Conducts area meetings semi-annually.
• Manages human resources functions of the hotel by controlling turnover, motivating employees,
• Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each salesperson on the staff.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Protects the hotel and its assets through enforcing and maintaining a preventative maintenance
• Produces monthly financial reports and knows at all times where the hotel stands against budget.
• Implements programs that meet corporate goals and objectives.
• Ensures all departments are profitable and maintain strong working relationships.
• Promotes hotel's policies and philosophies to employees and guests through direct and indirect interaction.
• Creates the hotel's annual budget and monitors the performance of the hotel throughout the year.
• Conditions.
• Experience in multi-unit leadership strongly preferred
• Program.
• All candidates will be required to complete a pre-employment drug screening and background check.
• Evaluates the results of overall operations regularly and systematically and reports these results to the Vice President of Operations.
• Responds quickly to changing market conditions and revises strategies accordingly.
• Provides a professional image at all times through appearance and dress.
• Other duties as assigned by supervisor or management.
• Completes a property Quality Assurance and franchise review semi-quarterly.
• Creates local and national marketing plans and pricing strategies and knows market segments.
• Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
• Completes a direct bill audit semi-quarterly.
• Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Hour and Health laws.
• Responsible for understanding and adhering to attendance guidelines set forth in the employee handbook. Expected to report to work on scheduled days and at scheduled times.
• Review’s marketing calls semi-quarterly to maintain a thorough understanding of market

Job Qualifications

• Comfortable working in fast paced environment and willingness to be on call when away from work.
• Strong leadership skills with strong oral and written communication skills.
• Bachelor's degree or previous experience as General Manager in the hotel hospitality field required.
• Mathematical skills are needed including, but not limited to basic math, problem solving, reasoning, negotiating, budgeting, profit/loss concepts, variances and percentages are often used.
• At least 5 years of related experience and/or training or equivalent combination of education and experience is required as General Manager.
• Attention to detail, Planning and organizational ability, Customer skills, as well as Computer skills and general Accounting knowledge.

What we offer you in return for your dedication and hard work is a rewarding benefits package that includes:
Wellness & Retirement:

• Work Life balance.
• Vacation Time
• Health Insurance and assistance with Deductible
• 401K with matching 3%

Rewarding Hard Work:

• Employee discounts within your hotel brand
• You are going to love being a part of our team! And we'll pay you for new team members you refer to ANY of our locations!
• Incentive based bonus program
• Discounts for friends and family within your hotel brand

Career Growth:

• Free in-house training program-This unique program fosters employee growth throughout our associates' career with our company and has a clear path to get you where you envision yourself.

Equal Opportunity Employer