General Manager Operations Jobs

United States, North Carolina, Raleigh

Airport Customer Service

05-Jul-2023

Ref #: 21682

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How you'll help us Keep Climbing (overview & key responsibilities)

The General Manager – Operations reports to the Director at RDU and is responsible for strategic and tactical execution of operations within a designated area of responsibility. Based on organizational structure, responsibilities may include personnel and activities associated with gate crews and check-in crews. Responsible for the leadership and implementation of safety initiatives, on-time operational performance, IROP management and recovery plans along with other strategic initiatives set by RDU. Responsible for development and execution of both the operating and capital plans for the given area of responsibility, and further responsible for achieving those financial objectives of the business. The successful candidate will embrace diverse people, thinking and styles, and consistently makes safety and security, of self and others, the priority.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Career development programs to achieve your long-term career goals
• 401(k) with generous company contributions up to 9%
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Recognition rewards and awards through the platform Unstoppable Together
• Competitive salary, industry-leading profit sharing program, and performance incentives
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

What You Need To Succeed (minimum Qualifications)

• Must step up to conflicts and be skilled at finding common ground in order to obtain cooperation from others
• Must possess excellent critical thinking and decision quality abilities
• Should be a demonstrated self-starter who is action-oriented and proven as capable to manage a complex day-to-day operation
• Possesses a high school diploma, GED, or high school equivalency
• Must embrace continuous improvement
• Embraces diverse people, thinking, and styles
• Consistently prioritizes safety and security of self, others, and personal data
• Must be performing satisfactorily in current position
• Should be highly motivated and very customer service-oriented (both internal and external customers)
• College degree (Business, Operations, etc.) or equivalent business experience
• Must have demonstrated skills and abilities to communicate effectively at all levels of the organization (frontline to executives) using a variety of tools ranging from Microsoft Word, PowerPoint, Excel, etc.
• Must be at least 18 years of age and have authorization to work in the United States
• Must be able to able to anticipate roadblocks and plan appropriately to mitigate risks

What Will Give You a Competitive Edge (preferred Qualifications)

• Extensive leadership experience in the Airport Customer Service line operations or equivalent experience highly desired
• Master's degree or MBA
• Thorough knowledge of aircraft operations (Passenger service, IROP management and aircraft performance) highly desired