Club Manager - Member Experience

Club Manager of Member Experience

Coto de Caza Golf & Racquet Club

https://www.invitedclubs.com/clubs/coto-de-caza-golf-racquet-club

We seek a revenue and experience-focused leader in Coto De Caza, CA, at Coto de Caza Golf & Racquet Club . This person will work closely with the General Manager and across all departments to drive revenue, the club experience, member retention and club communications. The Club Manager - Member Experience is responsible for increasing Member engagement through relevant programs and unique experiences for the Members and guests. The ideal candidate will be a strategic thinker and connector, able to work well under pressure, coordinate multiple tasks, solve problems, and enjoy working in a collaborative team environment. To be successful in this role, you must be goal-driven, have a passion for hospitality, have experience in customer success management, and have high-level communications and team leadership skills.

Day To Day

• Lead & supervise the Member Experience Department – Project management, budgeting, staffing, hiring, and training of Member Experience Manager, Member Experience Coordinator, and ClubLife Concierge (dependent upon Club structure)
• Strategy Building – Responsible for the programming strategy and the planning and marketing of relevant and engaging Member events
• Collaborative Ideation – Be the catalyst that inspires and champions the social calendar ideation.
• Member Journey Management –responsible for engagement strategies and monitoring the Member Journey connect activities that drive revenue and increase spending.
• Reporting & Insights – Responsible for consistently gathering actionable Member feedback to evolve reoccurring events and inform future strategies. Successfully track, communicate, and report key KPIs for each Member event to ensure elevated and optimized programming and pre-and post-event P&L for all events.
• Revenue driver – Works and directs revenue strategies across all Club departments.

About You

• High energy, outgoing personality, and strong communicator
• Advanced knowledge working with Microsoft Office Suite, CRM/Salesforce, Canva, Facebook, and Instagram platforms, and strong technical literacy with the ability to work in multiple systems.
• Prior experience in leading teams or projects to successful outcomes is preferred.
• Data and analytical thinker that leads strategy-based initiatives.
• Experience with creating and implementing strategies that drive revenue and Club usage.
• Organizational and time management skills with attention to detail
• Prefer experience in one or more of the following: membership associations, events, hospitality, sales, relationship management, marketing, food beverage operations, customer service, and/or fundraising.
• Undergraduate degree. Educational concentration in hospitality management, business, sports management, communications, journalism, public relations, or recreation
• Experience of 3 – 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations

COMPENSATION

• Base Salary Up to $100k + Bonus, Benefits, and Club perks!

About Us

Nestled in the heart of Coto de Caza is your perfect home-away-from-home, the luxurious and private Coto de Caza Golf & Racquet Club. Our world-class amenities include golf, tennis, swimming, and a sports club and spa inside our beautiful 44,000-square-foot craftsman-style clubhouse. Robert Trent Jones Jr. designed our legendary golf courses, including the North Course, rated one of the nation's top 25 courses. We invite you to enjoy resort-like living every day of the year at Coto de Caza Golf & Racquet Club.

We are Invited, a dynamic lifestyle company that brings people together through extraordinary experiences, impeccable service, and opportunities to build meaningful relationships. As the largest owner and operator of private clubs, we take pride in creating vibrant communities where everyone is welcome and every day is a celebration at more than 200 golf and country clubs, city clubs, and stadium clubs in 30 states, the District of Columbia, and two foreign countries. We offer our team members a competitive salary and comprehensive benefits, including medical, dental, and vision, paid time off, individual investment options (401k), fun family culture, and professional and career development/advancement within the company portfolio.

Invited is an Equal Employment Opportunity Employer & participates in E-Verify .

This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the Club .