Clinical Scheduling Specialist - Multiple Disease Centers

Overview

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Responsibilities

• Under the direction of the clinical practice support management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with scheduling guidelines for established patients
• Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
• Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority.
• Enters data into patient care related databases.
• Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.
• Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed.
• May provide general support and coordination for all aspects of patient care for established patients, including filing, data entry, telephone support, etc.
• May be required to perform other duties as required by the clinical practice support team.
• May provide basic information regarding the need for insurance referral(s).
• Resolves issues directly or ensures appropriate management of call by others.
• Prepares open and close provider schedules and handles daily schedule changes.
• Performs independent patient and outside provider call triaging
• Performs past-pending reconciliations.
• Serves as a liaison between patient/family/provider.
• Obtains detailed clinical information by telephone or electronically.

Qualifications