Client Services Strategy & Operations Program Specialist

Hi, We’re AppFolio.

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

We love where we work, and you can, too.

To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.

Who we are looking for:

Client Services Strategy and Operations Program Specialist

At AppFolio, we paddle as one. We ride and make waves together, with a relentless focus on building great products for the way our customers work and live today – and tomorrow. AppFolio is a destination organization where careers are made and accelerated. Here, innovation is a team sport.

The Strategy and Operations Program Specialist will play a critical role in ensuring success on strategic priorities for the Client Services organization. Working with senior leaders and stakeholders, the Program Specialist will use their organization, communication, and interpersonal skills to drive operational focus and priority throughout the Client Services team.

Your impact

• Organize logistics of major Client Services team events including annual kick-off, custom conference, and other department-wide events.
• Execute the Client Services communication plan including the creation and distribution of monthly newsletters and facilitation of department all-hands meetings.
• Document, track, and communicate progress on key Client Services priorities including OKRs, KPIs, and key strategic initiatives.
• Facilitate key components of the Client Services operations cadence including, leadership forums, business reviews, and strategy offsites.
• Work with senior leaders to prepare key status updates for regular executive reviews.

What You Bring

• Able to effectively communicate what we are doing and why we are doing it with an intuitive ability to adjust messages for the audience.
• Plans, organizes, schedules and forecasts in an efficient, productive manner. Focuses on key priorities. Able to effectively manage multiple projects and deliverables simultaneously.
• Able to work well with people inside and outside of the organization. Builds appropriate rapport and constructive and effective relationships.
• Able to distill data down to key information that enables great decision making. Tells a compelling story using data.

Must have

• Demonstrated expertise with G-suite tools (Slides and Sheets specifically).
• Experience successfully planning and overseeing projects from ideation to completion.
• Experience presenting to and facilitating meetings with senior stakeholders.

Nice to have

• 3 to 5 years in operationally focused role.
• Bachelor's degree with business or operations focused major.
• 1 to 2 years of SaaS industry experience.

Compensation & Benefits

The base salary/hourly wage that we reasonably expect to pay for this role is: $68,000 - $98,000.

The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits including but not limited to:

• Long-term and short-term disability insurance
• 401(k)
• Wellness benefits
• Medical, dental, and vision benefits
• Paid Time Off (PTO)

Interns / full-time temporary / eligible variable hour employees are eligible for benefits including but not limited to:

• 401(k)
• Medical
• Wellness benefits

Why AppFolio

We ride and make waves together, with a relentless focus on building great products for the way our customers work and live today — and tomorrow. AppFolio is a destination organization where careers are made and accelerated. Here, innovation is a team sport.

Our Story

AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Our software solutions exist in the real estate vertical, including AppFolio Property Manager and AppFolio Investment Management.

To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.

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