Client Services Specialist - Luxury Fashion Brand 

Our client, a luxury fashion brand, is seeking a Client Services Specialist to help support their staff! This role is mostly remote, but will occasionally require being on-site. You must be able to commute to NYC area to apply!

*You must be available to work weekends as needed.

Responsibilities:

• Manage incoming customer calls/email/live chat and messenger apps regarding product, service, and general client inquiries/concerns
• Enter orders as requested for packaging, uniform accessories, store supplies, props and displays for the Logistics, Retail stores and Visual Teams
• Send out surveys after each service
• Partner with the Training team and CS Manager to stay updated on product knowledge and be informed of any changes in company policies
• Work as team to keep up the Chat, Phone and Email Service Levels KPI’s
• Process E-Commerce Orders from beginning to end including fraud review
• Maintain a high level of professionalism with clients
• Update customer information in Salesforce after each service to include details of inquiries, actions taken, etc.

Qualifications:

• Client-centric mindset
• Knowledge of Microsoft Office programs and ability to acquire some expertise in Store operation applications (Salesforce, SAP, White Pages, Google maps, social media, Adyen fraud tool and others)
• Ability to Multitask – handling Live Chat, Email, phone, and messenger platforms
• Excellent verbal and written communication skills
• Minimum 1-3 years Customer Service experience

You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.