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Company | The ALS Association |
Address | Massachusetts, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-08-12 |
Posted at | 10 months ago |
Established in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through certified clinical care centers, and fostering government partnerships, The Association builds hope and enhances quality of life while aggressively searching for new treatments and a cure.
- Ensure reports, including statistical, outcome, and other metrics are accurate and timely
- Work with Managing Director Care Services/ Care Services Director to identify and resolve operational and service barriers within the territory
- Performs other related duties as assigned by management.
- Provides in-service education programs to local hospice, home health agencies, hospitals, skilled care facilities and other state social service agencies as needed.
- Conduct specialized care consultations and needs assessment for people living with ALS caregivers, and families in a variety of settings including virtual visits, by phone/email, in clinic, at support groups and at home visits, when appropriate
- Provide information on services and resources and printed/electronic educational materials available to persons with ALS and their families
- Coordinate referrals to ALS Association programs as well as healthcare providers and community agencies
- Provide educational programs and act as a resource to the community and other staff.
- Work with Managing Director Care Services/Care Services Director to establish strategic community and professional partnerships and collaborations
- Ability to travel as required or requested
- Facilitate resource support group meetings, engage participants, and schedule speakers as appropriate to meet the needs of the group
- Offer recommendations concerning current or future programs.
- Assist Managing Director Care Services/Care Services Director as assigned
- Work with Managing Director Care Services/Care Services Director, and care services staff, to manage relationships with each multidisciplinary clinic and maintain strong communication with clinic staff
- Collaborate with the Managing Director Care Services/Care Services Director to evaluate care services programs for effectiveness and desired outcomes.
- Ensure database is used consistently within territory and established standard operating procedures are followed within territory
- Actively manage a portfolio of patients, assuring patient and caregiver needs are met within the capabilities of The Association
- Receive referrals and obtains all necessary patient, medical, demographic information, and documents from referral sources via various communication methods to establish and coordinate a plan of care.
- This position does not currently have supervisory responsibilities. However, it is possible that supervisory responsibilities may be added based on the needs of the role and the Association.
- As required/requested supervises remote and office-based care services staff in the delivery of programs and services to individuals impacted by ALS and their families
- As required/requested work with the Managing Director Care Services/Care Services Director to recruit, coach, mentor, train, and perform annual performance reviews of care services personnel
- As applicable conducts regular 1:1 meeting with assigned care services staff
- Skilled communicator, with superior interpersonal, verbal, and written skills
- Excellent customer service skills
- Minimum of three to five years of related professional experience, including direct care, case management and leadership or management experience
- Ability to drive locally and travel nationally on Association business is required.
- Bachelor’s Degree in social work, health administration, public health, nursing, or a related area required, Master’s preferred.
- Excellent organization skills and attention to detail
- Ability to work occasional evenings and/or weekends for Association business and events.
- Experience with progressive neurodegenerative disease
- Demonstrated ability to utilize management skills such as problem-solving, solid reasoning, critical thinking, budget/program planning, performance improvement, organizational planning, implementing, and monitoring performance standards
- Ability to work independently with little supervision; must be a self-starter
- Ability to manage multiple projects simultaneously
- Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management preferred
- Display strong work ethic, personal integrity, empathy.
- Proficiency in Microsoft Office Suite. Salesforce and database experience a plus
- Knowledge of ALS is a plus, but not required
- Able to handle confidential information and maintain high confidentiality
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