Client Service Representative (Pathology)

Founded over 40 years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 250+ clinicians and 110+ locations across 7 states, we’re thriving, growing, and looking to add talented individuals to our team!

We are currently seeking a new Pathology Clerk to join our SkinPath Solutions team in Symrna, Georgia! SkinPath Solutions, an affiliate of Anne Arundel Dermatology, is a fast pace, high volume Dermatolopathology laboratory, specializing in the diagnosis of skin, hair, and nail disorders. The highly skilled and experienced technologists provide expert evaluation of the biopsy specimen on state of the art equipment, along with clinical correlation in order to arrive at an accurate diagnosis for the clinical healthcare provider.

Why join Anne Arundel Dermatology?

We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive hands on training and long-term career growth opportunities from within.

Duties and Responsibilities include but are not limited to

• Fill out supply orders (run client numbers to make sure were sending enough)
• Send re-cuts for send out to the physician
• Add new locations and physicians to IP
• Take billing calls from patients and offices
• Sort mail
• Work with sales, and address any issues
• Test interfaces with clients
• Run PCG report for lab to return slides, put in courier order for pickup
• Work with Agillaire on any issues with results not crossing to web/interface
• Send out weekly report (email and release billing once approved by office)
• Request outside consults, take to doctors and return slides when complete
• Send out monthly missing accession numbers re-released to MCBS
• Quarterly client bill numbers
• Distribute consults to doctors
• Reach out to physician’s office when info does not cross into our system
• Update self-pay pricing yearly
• Run and distribute assist numbers
• Obtain information requested from billing including updated addresses, insurance information, medical records and corrected patient demos
• Send outs for consults, Castle, Nongenomic, IF’s, Cultures
• Log Castle send outs
• Send out monthly self-pay/discount audit MCBS
• Print FedEx air bills for lab to send with canisters
• Cover reception for lunch and days off
• Email the Marketing team the Castle log on a monthly basis

Education and Experience

• Must have excellent grammar, phone etiquette, and strong administrative skills with the ability to compile and create reports/communications with no errors in spelling or punctuation.
• High school diploma required
• Must be proficient in Microsoft Word and Excel