Customer Service Representative Jobs

• Hybrid work schedule: Three days in the office, two days from home
• Be part of Berkshire Hathaway Inc., one of the world’s most admired companies
• Closed on all major holidays
• Discover opportunities to advance your career
• Tuition reimbursement after six months of employment
• 401K with company match and profit sharing
• Every 5 years employees receive a generous monetary award to be used toward a vacation!
• Healthcare benefits begin on your first day of employment
• Work life balance schedule- No Nights or Weekends!
• Generous vacation and sick time

The Customer Service Representative is responsible for communicating over the phone with insureds, agency personnel, claimants, providers, vendors, and any other callers with questions related to Berkshire Hathaway GUARD Insurance Companies' products and services.

The Customer Service Representative:

• Intakes new claims calls and enters the information using proper spelling, grammar, and punctuation
• Utilizes GUARD Insurance Group System Software, Internet, and Agency Service Center to answer caller requests by accessing the appropriate information from the system
• Checks voice mails, Customer Service Requests, and Policy Service Center Requests at scheduled times
• Answers customers’ questions and if unable to answer their questions, direct them to the appropriate person
• Utilizes the Department Procedure Manual as appropriate

Some of the highlights of working in our call center are:

• No weekends
• We’re closed all major holidays
• No Sales!! All calls are service based

• Ability to multitask
• Proficient use of a computer
• Attention to detail and accuracy are essential for this role
• Excellent oral and written communication skills
• Minimum of a high school diploma or the equivalent and previous customer service, telephone, or related experience is required