Customer Service Representative Jobs

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Scott Hale Plumbing, Heating & Air is looking for exceptional customer service representative to help us achieve profitable revenue. As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.

Pay Range: $17.00-$18.00 per/hr plus weekly spiffs

The schedule for this position is M-F 10am-7pm

Benefits

• Paid holidays and vacation (after initial waiting period)
• Health Insurance, medical, dental and vision available 401k
• Weekly and Monthly incentives

Responsibilities

• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Convert incoming customer calls into booked service appointments.
• Maintain and update customer database with complete and accurate information.
• Participate in training to boost booked calls and practice outbound calling.

Requirements

• Competitive individual contributor who also loves to win as a team.
• Ability to build trust and demonstrate empathy.
• Highly organized with exceptional follow-through abilities.
• Highly motivated, flexible and great attitude on life.
• Proven track record in customer service.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• Strong verbal and written communications.
• IT competent; good typist and proficient with phone systems.

Scott Hale Plumbing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.