Customer Service Representative - 187

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations. In addition, the CSR will be the face of the Company through face-to-face and vocal interactions with all levels of customers which range from the general public to high-level managers of organizations.

• Process mail incoming and outgoing per criteria.
• Use company resources to gather information and offer solutions to meet customer needs.
• Read and interpret various reports and documents.
• Answer multi-line telephone in a professional manner.
• Contact clients to obtain vehicle pick-up information.
• Proper completion of sale documents.
• File documents according to criteria.
• Receive and process payments.
• Update lot (vehicle) notes in the system.
• Other duties as assigned.
• Face-to-face customer interaction.

Required Skills & Experience:

• Computer proficiency - MS Suite
• High School diploma
• One year of office support experience in a customer service role preferred
• Bilingual skills a plus
• Ability to multi-task in a fast-paced environment
• Proficient with office equipment
• Professional appearance
• Attention to detail
• Problem-solving
• Typing speed 45WPM
• Excellent customer service skills and attitude
• Occasional overtime as needed
• Excellent written and verbal skills

For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.
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