Customer Service Representative Jobs

Who We Are

Xactus (pronounced ‘Zac-tus’) is the leading verification innovator for the mortgage industry. We have over 6,500 clients ranging from the largest bank and non-bank mortgage originators to credit unions and mortgage brokers. With 12 operation centers across the U.S., Xactus works closely with our clients to digitally integrate a 360° approach to verification across their workflows. As a result, lenders can easily access the technology necessary to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy - while also closing more loans more quickly with greater profitability.

We provide a friendly work environment while also providing many opportunities for you to enhance your skills. We have a top-notch financial leadership team who prioritizes building talent. If you are curious and searching for a change that will be fun and rewarding, please reach out to us! We would love to have you on our team!

Who You Are

You are a career-minded, driven individual who is looking for a position that challenges you and supports your professional development.

The Benefits We Offer

A friendly, supportive environment which is highly rated by Xactus employees. Feedback from our employees says: “The people I work with treat each other with respect,” “I feel accepted by my coworkers” and “The person I report to cares about me as a person.”

Health, vision and dental insurances, college tuition benefit, bonus programs, fitness reimbursement and other healthy life-style programs, Maternity and paternity leave, 401k plan, short and long-term disability, life Insurance, accident and critical illness insurance, health savings account, flexible spending account, employee assistance program, legal services, employee discounts and more!

Summary

The Customer Service Representative is a customer-centric, detail-oriented individual who serves a primary point of contact for our customers, addressing inquiries and resolving problems related to their credit.

Essential Functions

The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate based on business needs at its discretion.

Essential Duties And Responsibilities

• Continually identify ways to improve customer service experience and participate in creating and implementing them.
• Follow communication procedures, guidelines, and policies, ensuring compliance with data privacy regulations and secure handling of confidential information.
• Maintain a deep understanding of Xactus’ products, services and policies to ensure accurate and consistent communication to the customer.
• Liaise with other departments within Xactus to handle requests and queries from customers effectively.
• Assess customer needs, troubleshoot issues, and provide solutions in a timely and professional manner.
• Fulfill client verification requests with third party creditors, via phone, email or fax.
• Keep accurate records of customer interactions, process customer accounts, and file documents.
• Provide excellent customer service to clients and customers, responding to inquiries via phone and email about Xactus’ services.