Customer Service Representative Jobs

Important EEO information related to opening in the US

We are looking for:

• North American Customer Service Hub within the Supply Chain organization, with heavy customer contact, problem resolution and order processing activities.

• The CSR manages and supports a specified portfolio of customers for which he/she possesses in depth understanding of their needs.

• The position manages customer order management in a responsive and thorough manner. Order management is a multifaceted activity and requires an understanding of internal processes which include credit, inventory management, production, transportation, etc. to execute orders and ensure on-time deliveries.

• The CSR guides customer requests through the organization to ensure fast and satisfactory turn-around and is the key interface for customers internally within the Commercial, Manufacturing, Quality, and broader Supply Chain function(s).

We count on you for:

• Manufacturing site Supply Chain
• Provide the customer with all relevant and requested information.
• Stay informed about all regional relevant laws, rules, and regulations effective and accurate processing of customer’s orders (including invoicing).
• Maintain a deep understanding of Order-to-Cash process and systems (Salesforce, SAP, other digital tools).
• Collect, verify, and update commercial information with customers to ensure proper execution of customers’ orders and return orders, until invoice, and when necessary, post-invoicing.
• Provide back-up support for other CSRs to ensure business continuity.
• Supply Chain Planning
• Collect the customer information and transfer to appropriate units for inquiry and resolution.
• Maintain customer related master data within SAP.
• Regional Logistics
• Initiate complaints in tracking and resolution process.
• Maintain solid knowledge about GBU products and customers.
• Regulatory affairs and Product Stewardship
• Contribution to complaint resolution.
• Ensure orders are compliant with applicable rules/regulations.
• Product Managers
• Credit Department
• Account Managers
• Contribution to Company’s image towards customers’ (FNPS).
• Organize with customers and company’s internal departments solutions to meet the customer demands increasing customer satisfaction.
• Support inventory management for satellite warehouses under consignment / vendor managed inventory procedures.
• Support Account Managers to present the response to the customer.
• Interacts with following functional groups to meet customer needs:

You will bring:

• Good people skills to be able to maintain a professional atmosphere in the workplace and navigate diverse population of internal and external customers.
• BS/BA degree desired.
• Familiarity with accounting and credit principles.
• Proficient computer skills including Google products, Sales Force and SAP.
• Strong organizational skills, including setting priorities, processing information quickly and managing a variety of responsibilities at the same time.
• Strong team skills – able to work collaboratively and effectively with individuals in multiple business areas – takes leadership or supports others as appropriate - willing to assume additional responsibilities outside of normal job description when necessary.
• 3+ years Customer Service experience in a manufacturing environment.
• Must be comfortable working in an international business environment with counterparts around the world; cultural awareness and sensitivity required.
• Effective verbal and written communication skills; ability to be articulate and diplomatic Ability to identify issues and make recommendations to solve problems.
• Experience in Plastics/Polymers or Manufacturing industries.

You will get:

• 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
• Free well-being sessions (physical and psychological)
• Total compensation for this role also includes bonus and/or other incentives.
• Training platform for all employees
• The U.S. base salary range reasonably expected to be paid for this position is $73,032 to $91,290 per year.
• Since actual compensation packages are based on a variety of factors unique to each candidate we may ultimately pay more or less than the posted base salary range.
• Competitive salary and benefits package.
• Free language courses (24 languages available)

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After 50 years, we are going back to the Moon... Solvay Materials are making it possible once again for Humans to return to the Moon. Check here our Artemis missions with NASA: we will land the first woman and first person of color on the Moon.

Solvay’s purpose is to bond people, ideas and elements to reinvent progress. We can only fulfill this purpose with a diverse workforce that feels respected and appreciated, and has equal opportunities to work, grow and thrive. Our differences, visible or not, are valued. As Solvay seeks to promote unity and not uniformity, we invite you - regardless of background, age, gender, race, national origin, ethnicity, religion, sexual orientation, ability or identity - to consider a future with us.