Client Operations Specialist (Remote)

Be Smart. In It to Win It. Teamwork Makes the Dream Work. Yes, We Can. We Got Your Back. Built on Trust

These values define who we are and they have empowered our staggering growth to become the #1 leader in Click2Cart technology.

Let's be honest. Job posts are boring, but working with SmartCommerce is far from it.

The Candidate

Our ideal candidate is an A+-player/achiever with an entrepreneurial spirit, infectious personality, and the ability to earn instant rapport with internal and external clients. The right candidate learns fast, is self-motivated, and wants to grow while truly contributing to the success of the team.

The Company

At SmartCommerce employees are passionate go-getters who partner with CPG brands to take their sales to the next level through a proprietary one-click path to purchase technology "MOE". These partnerships increase clients' profit margins and their sales exponentially.

The Culture

What really matters is that the vision, the culture, and the rules of engagement align and are something that team members truly want to embrace. We are a "Family First" organization where our families at home, work-family, and clients are all a priority. When SmartCommerce's cultural beliefs align with yours, success will follow.

Responsibilities

• Tier 1 support of client issues, utilize internal teams to meet client SLEs
• Using web-based homegrown toolsets - Successfully build, deliver & support SmartCommerce products
• Focus on 100% client satisfaction, support, and retention
• Work with cross-functional teams to resolve client issues quickly and efficiently
• Champion client satisfaction and our clients’ successful use of SmartCommerce services
• Use of a proactive support model that focuses on identifying and maximizing our client’s success
• Resolve client issues to business SLEs – individually or working with other technical members of the team

Requirements

• Established gift of fostering valued client relationships
• Proven ability to work efficiently with cross-functional teams both internally and externally
• Excellent verbal and written communication skills and a commitment to collaborate
• Demonstrated ability to effectively manage multiple projects, including developing objectives, prioritizing responsibilities, and executing deliverables
• Proven strong analytical skills and a passion for understanding the “Why”
• Examples of self-motivated, strong organizational skills, & requires minimum supervision
• Demonstrated aptitude for learning and assimilating new information quickly
• Demonstrated a high level of attention to detail, excellent follow and reliability
• Demonstrated understanding of e-commerce technology and technical terms
• Demonstrated high proficiency in working both independently and within a close-knit team
• 2+ years of related experience in technology, a strong understanding of eCommerce is a plus
• High School diploma / Associate's degree along with prior work-related experience or equivalent
• Strong communication skills, strategic thinking, and technical abilities

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• Retirement Plan (401k, Profit Sharing)
• Short- Term Disability
• Wellness Resources
• Life Insurance (Basic, Voluntary & AD&D)
• Work From Home
• Family Leave (Maternity, Paternity)
• Long-Term Disability
• Health Care Plan (Medical, Dental & Vision)