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Client Success Coordinator - Remote
Company | Pave Talent |
Address | Atlanta, GA, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Information Services,Software Development |
Expires | 2023-05-18 |
Posted at | 1 year ago |
Pave Talent is looking to hire a "Client Success Coordinator" for one of our clients in Atlanta. Our client delivers a complete front-to-back consumer lifecycle marketing solution for automotive customers.
Looking for people in Houston, Austin, San Antonio, and Atlanta.
Compensation:
Strong base + bonus
Professional development
RESPONSIBILITIES:
- Support the production team by collecting all necessary campaign details from the client.
- Partner with the assigned Client Success Team to deliver best-in-class service to the dedicated book of business.
- Proactively and regularly communicate with clients for creative approvals, revisions, and status checks.
- Provide first line of support and troubleshooting with the client – work closely with the technical support team to escalate and follow through on Customer Support cases.
- Report to clients on active campaigns with extensive knowledge of digital marketing channels, client goals, benchmark metrics, audiences, and messaging.
QUALIFICATIONS:
- Bachelor’s degree with 1-3 years of experience or equivalent combination of education and/or experience.
- Salesforce/ CRM experience is a plus
- Strong empathy for customers and passion for revenue and growth
- Understands and sees value in client success activities: onboarding, training, engagement, revenue expansion, and support.
- 1+ years in customer-service oriented role (Internships, Marketing, Hospitality, Receptionist)
Ram V
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