Client Account Manager Jobs

Join the SiteCare team as Client Account Manager.

A Client Account Manager is an important role at SiteCare. We strive to provide the best WordPress support, development, marketing, and website management services in the industry, and our Account Managers play an integral role in making those efforts a reality.

Account Managers report directly to our Account Management Team Lead.

This role is fully remote.

Responsibilities

• Reduce churn and drive new business growth.
• Identifying opportunities for upselling and cross-selling digital services to existing clients, as well as actively seeking new business opportunities.
• Managing client accounts: Building and maintaining strong relationships with clients, understanding their objectives, and ensuring their needs are met.
• Assisting clients in planning and executing digital marketing campaigns, including SEO, PPC, social media, and content marketing.
• Client communication: Acting as the main point of contact for clients, addressing their questions, providing regular updates, and managing expectations.
• Coordinating with various internal teams such as designers, developers, content writers, and marketers to ensure the smooth delivery of projects.
• Work with our Development Manager and Account Management team to organize and execute a steady stream of inbound development and troubleshooting requests for WordPress sites of varying complexity.
• Perform technical assessments.
• Collaborating with clients to develop digital strategies and plans that align with their business goals and objectives.
• Monitoring and analyzing digital performance metrics, preparing reports, and providing insights and recommendations to clients.
• Address escalated client issues with urgency, orchestrating resources across the company as appropriate.
• Build awareness for SiteCare and its services and be an ambassador for the SiteCare brand.

Requirements

• You share the
• Proficiency with WordPress troubleshooting and problem solving is strongly preferred.
• Strong understanding of WordPress and the overall open source WordPress landscape, including new developments and web hosting offerings.
• Strong organizational skills that will drive client satisfaction.
• Demonstrated excellence in analytical thinking and problem solving.
• 3+ years of experience as an Technical Account Manager, Web Delivery Manager, Account Manager, or a Mid to Senior Level Client Success representative.
• Excellent communication skills; written, verbal, and presentation.
• A high degree of emotional intelligence and client empathy.
• Demonstrated experience driving upsells and expanding client engagements.
• Able to be agile in responding to evolving business priorities and escalating client issues.
• Proven ability to consult and guide clients in making sound decisions that bridge technology and business needs.

Benefits

• A technology stipend of $2,000 for all new hires and a $2,000 refresher stipend every 2 years.
• We’re a fully remote team with team members located in the US and South Africa.
• Quarterly personal development stipend of $200
• A market-related salary based on your experience
• Quarterly profit distributions
• Work from wherever you have access to a fast internet connection.

Powered by JazzHR

4t9AwlluoH