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Supervisor, Urgent Care Jobs

Company

Summit Pacific Medical Center
Address , Elma, 98541, Wa
Employment type FULL_TIME
Salary $78,907 - $110,125 a year
Expires 2023-07-21
Posted at 1 year ago
Job Description

Summit Pacific is a vibrant and expanding nonprofit public hospital district serving east Grays Harbor County, Washington. Founded in 1982, Summit Pacific now operates three locations comprised of a critical access hospital, primary care clinics, an urgent care clinic and a range of ancillary and specialty services. Summit Pacific’s vision is “Through Summit Care, we will build the healthiest community in the Nation.” To learn more about Summit Pacific, visit www.summitpacificmedicalcenter.org.

Job Summary

Supervises and directs patient care and related activities and provides clinical support to Urgent Care. Provides direct patient care within the scope of their license. Coordinates staffing of the Urgent Care, acts as liaison between patient units and other departments, and maintains a positive work environment that promotes SPMC values. Works collaboratively with the Medical Director and Clinic Manager to coordinate activities to ensure consistent delivery of quality patient-centered care and efficient operations in support of hospital goals and objectives.

Job Specific Duties and Responsibilities

  • Serves as a professional resource to patients, families, providers, and staff. Assists with prioritizing and resolving concerns and interpreting and enforcing hospital policies and standards, as well as ensuring regulatory compliance.
  • Supervises nursing and support staff working in the Urgent Care Clinic. Responsible for coordinating and ensuring successful orientation of new staff. Completes administration duties such as supply requisitions, timecard approval, evaluations, and scheduling.
  • Effectively identifies predictable problems, evaluates all available options and makes appropriate recommendations. Maintains accurate and timely written documentation.
  • Ensures staffing is adequate for provision of quality patient care. Responds promptly to changes in workload, adjusting assignments as necessary to achieve optimal productivity and efficiency. Providers direct patient care in the clinic during critical staffing shortages.
  • Maintains high visibility by making administrative and environmental rounds on the assigned shift. Demonstrates an attitude of cooperation and professionalism and fosters harmonious relationships between staff and providers to ensure patient care and customer service standards are met.
  • Maintains a safe environment; ensures equipment problems or failures are addressed promptly. Coordinates the hospital response to internal and external disasters to ensure continuity of patient care.
  • Participates in the development, implementation and ongoing assessment of nursing protocols, standards of care, and related competency requirements. Assists with staff meetings.
  • Builds and maintains effective working relationships. Serves as a liaison across disciplines. Acts as a liaison between departments. Participates as an active member of committees; leads work groups, projects and committees as assigned.
  • Maintains professional skills and awareness of regulatory changes, compliance issues, innovations and developments, through research and training/continuing education opportunities. Stays abreast of trends and best practices.
  • Performs special projects and other related duties as assigned.
  • Essential Job Function

Leadership Responsibilities – Supervisor

  • Builds and Maintains Relationships: Interacts with direct-reports, co-workers and patients/customers in a professional, kind and tactful manner.
  • Communicates a Compelling Vision and Direction: Understands and effectively promotes vision with direct-reports. Assists in developing department plan to advance the vision.
  • Demonstrates Effective Management Skills: Successfully performs basic managerial tasks, such as: Maintains equipment and physical space. Manages department to meet service and performance expectations. Maintains appropriate staffing levels and competency of staff. Monitors and manages staff performance, satisfaction and engagement. Maintains accurate and complete paper and electronic records. Initiates actions to improve data integrity and standardization of processes. Monitors department performance indicators; provides regular reports to leadership. Ensures compliance with regulatory requirements and federal, state and local laws.
  • Develops Self and Others: Trains and guides direct reports. Participates in personal and professional development activities.
  • Drives Results Pushes forward toward results; remains focused and positive despite interruptions and obstacles.
  • Fosters an Environment of Trust and Integrity: Establishes open & honest communication with staff, peers & manager. Maintains confidentially, follows through on commitments.
  • Leads Innovation: Recognizes creativity in the work unit. Assists in generation of ideas and implementation of innovative practices.
  • Manages Change: Engages direct reports in understanding the reason for change and leads them in identifying the path forward.
  • Thinks Strategically: Helps develop, implement, and monitor department strategies and tactics. Ensures direct-reports understand the strategic plan.

Organizational Responsibilities

In addition to the duties and responsibilities listed above, leaders are expected to support and uphold the Summit Pacific mission, vision and values; comply with policies, procedures, and regulatory requirements; and conduct themselves in an ethical, professional, respectful, and collaborative manner.

Required Education and Experience

  • Associate or Bachelor’s degree in Nursing or
  • Graduated from an accredited Licensed Practical Nurse Certificate Program or
  • Graduated from an accredited Medical Assistance Certificate Program

Required Licenses, Certifications and/or Registrations

  • Current and unrestricted Registered Nurse in the State of Washington or
  • Current and unrestricted Licensed Practical Nurse in the State of Washington or
  • Current and unrestricted Medical Assistant in the State of Washington and
  • Current Basic Life Support (BLS)

Required Knowledge, Skills, Abilities

  • Knowledge of nursing theories and practices. Demonstrated competence in clinical skills such that he/she is able to perform, evaluate and teach required nursing tasks.
  • Knowledge of hospital administration, nursing services, customer relations, and plant operations.
  • Ability to cultivate effective partnerships and work in collaboration with providers, other health care professionals, caregivers, patients and community members. Strong leadership, facilitation, delegation, and coaching skills.
  • Proficient in the use of current technology, including Microsoft Office products. Ability to learn and effectively use electronic medical records and other systems and equipment.
  • Professional and effective written and verbal communication skills. Ability to identify and employ communication strategies appropriate to the audience. Ability to maintain accurate documentation and records in a timely manner.
  • Ability to work independently performing a wide variety of assignments that require the use of independent judgment, systems-thinking, problem-solving, organization, and prioritization skills.

The pay range for this position is $78,907 - $110,125 annually, depending on experience

Benefits offered:

  • EAP – Employee Assistance Program
  • Short-Term & Long-Term Disability
  • Medical
  • Generous Employer 403b Retirement Match
  • Vision
  • Walking trails
  • Smoking Cessation Assistance
  • Beautiful onsite gym use for employee
  • FSA: healthcare and daycare
  • Orthodontia
  • Tuition reimbursement
  • Life & AD&D insurance
  • Prescription coverage
  • Additional 457 retirement account for additional funds
  • Competitive Compensation
  • Dental



Location: Summit Pacific Medical Center · SPM UC CLINIC
Schedule: Full Time, 08:00 - 4:30