Cib - Client Service - Associate I

You are a strategic thinker who is passionate about delivering exceptional support for Clients in Security Services, Custody Middle Office, then this is the Job for you!
As a Client Service Associate in our Security Services Custody Client Operations team, you will provide Institutional investors access to markets globally for settlements, safekeeping and asset servicing of securities, along with ancillary services such as Foreign Exchange collateral, derivatives lifecycle management, bank loans, and Liquidity Solutions. This product suite, along with our Markets business, helps service our core client segments: Asset Managers, Asset Owners, Insurance/GSEs, Banks/Broker Dealers and Hedge Funds and Alternatives. We are committed to delivering investor solutions that help protects our clients' portfolios, optimize their efficiency and maximize opportunities in a diverse global markets.
Job Responsibilities

• Collaborate with Client Service Teams and manage client expectations and concerns, with focus on delivering unparalleled client experience
• Perform root cause analysis for clients to increase straight through processing, with a focus to establish and maintain relationships with all stakeholders
• Partner across wider global team and technology to identify product enhancements and technology improvement opportunities
• Provide excellent client service and support to internal and external clients daily
• Provide operations subject matter expertise and value added services to clients where required
• Monitor internal and external client inquiries, resolve non-routine issues and closely partner with internal teams to resolve any exceptions in a timely manner

Required qualifications, Capabilities, and Skills

• Bachelor's Degree required or equivalent experience
• Exposure to business intelligence tools (I.E. Tableau, Alteryx, UiPath, OwlDQ); comfortable working with data
• Operate effectively in a dynamic environment with tight deadlines and can exhibit time management skills
• Knowledge of financial markets, trade lifecycle, and settlement practices
• Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical parts of the organization
• Strong analytical & problem solving skills with proactive mindset to drive change

Preferred qualifications, Capabilities, and Skills

• Self-starter, ability to learn quickly, Strong leadership skills with focus to mitigate risks and taking proactive approach to ensure "Best in Class" results
• Prior custody/treasury operation services, markets operational experience
• Understanding of SWIFT, Cross Border Payments, Foreign Exchange, Reconciliation rules and Global Custody

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
Brooklyn,NY $76,000.00 - $106,000.00 / year