Aladdin Business, Client Service - Product Expert, Associate

R231051

Description

About this role

BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary, and individual investors around the world. BlackRock’s mission is to create a better financial future for our clients. We have a responsibility to be the voice of the investor, and we represent each client fairly and equally. Constant communication with a diverse team of partners strengthens us and delivers better results for our clients. Continuous innovation helps us bring the best of BlackRock to our clients. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.

Role Purpose And Scope

The Product Expert team within Aladdin Client Services is seeking to hire a Front Office Product Support Expert. Front Office Product Experts specialize in Portfolio Management Tools, Portfolio Analytics and Security Analytics and their core mission is to:

• Build deep product and workflow expertise, handle the most complex client asks and elevate the knowledge of the support organization
• Partner with developers and the broader business to build more user- and support-friendly applications and workflows, and
• Engage with leading investment and risk professionals from our client base on sophisticated projects.

The team is highly visible and well connected across the Aladdin Business and partners with product management/development functions to solve complex technical inquiries and help shape product development. Additionally, the Product Experts will work closely with our Aladdin development teams to help drive and improve platform supportability and stability by partnering on strategic tooling initiatives.

Key Responsibilities

• Engage with Aladdin users on front office workflows, product, process and service as well underlying analytics & financial models
• Drive support and product initiatives by engaging regularly with development teams
• Work closely with other business units to prepare the Level 1 Aladdin Client Service team for product changes and releases
• The team is looking to hire an individual with coding experience (java/react) to develop tools to automate debugging of complex front office inquiry and engage Aladdin users on portfolio management workflows.
• Act as key liaison between the Aladdin Client Service, Aladdin Client Engagement, Implementations, Product Marketing, Engineering, and the wider BlackRock business
• Formulate and implement strategic objectives to improve Aladdin user experience through process and technology enhancements
• Deployment of new products and functionalities with Product Managers, Developers and Product marketing
• Identify function gaps and areas of strategic improvement from a product platform and financial modelling perspective
• Develop skills to become technically proficient in all workflows within a front office product focus area: Portfolio Management Tools, Portfolio Analytics or Security Analytics
• Develop internal talent by providing learning/training opportunities, career development and 1:1 mentoring
• Work with key stakeholders across the Aladdin business to deliver against product specific, high impact projects
• Own complex Aladdin user inquiry demonstrating technical knowledge to determine root cause and steps to resolve
• Analyze client inquiry trends using data and user feedback and implement solutions to improve workflows and product

Desired Qualifications

• CFA, FRM, CAIA or other professional qualifications
• Strong presentation skills and ability to tailor approach to all corporate levels
• Technically proficient, experience in diagnosing root cause and ability to problem solve
• A desire to continuously learn and build product and workflow expertise
• Experience of automation tools and support tooling experience
• 3+ years in a client facing or product role focusing on investment applications, theories and workflows
• Java/React programming experience preferred
• Previous knowledge and experience with specialized portfolio construction/reporting tools
• Outstanding communication and interpersonal skills
• A working knowledge of SQL, UNIX, java, Python or similar, and/or Aladdin
• In-depth technical understanding and knowledge of investment processes and workflows
• Ability to work in a fast-paced environment with high self-assurance, positive demeanor and drive
• Knowledge of security analytics, portfolio risk and their application in the portfolio construction process

For New York City only: The salary range for this position is $118,750 - $135,000. Additionally, employees are eligible for an annual discretionary bonus, and benefits including heath care, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our Benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week; some business groups may require more time in the office due to their roles and responsibilities. Beginning in September, all employees will shift to at least 4 days in the office per week, with the flexibility to work from home 1 day a week. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.