Celine - Client Service Advisor (Corporate)

Position

CELINE is a fast-growing French and Leather-Goods Couture House that belongs to LVMH group driven by a new holistic and creative project led by Hedi Slimane, its Artistic, Creative and Image Director.

CELINE’s ambition is to become one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for enthusiastic, agile, and passionate personalities who are eager to evolve in a demanding environment.

CELINE is looking for a Client Service Advisor to join its Client Service Team, in the North America corporate office based in New York City!

YOUR WORK ENVIRONMENT

It’s an exciting time to join CELINE as we go through a period of rapid growth. As a Celine Customer Service Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Maison standards. You will be responsible for answering all incoming contacts from clients via multiple platforms (phone, email & written media). Also, ensuring that you develop a loyal client based and maximize each sales opportunity while working toward goals set forth by the Maison.

YOUR IMPACT

• Develop and retain strong customer relationships generating leads for e-commerce and retail
• Providing with an accurate, professional and timely responses maintaining the brand tone of voice throughout all comms.
• Advise and propose a personalized service based on your expertise on the collections and categories of products of the Maison.
• Foster a team environment and desire to work for CELINE.
• Respect the golden rules, the company's commercial policy when managing customer cases to guarantee an exceptional omnichannel experience
• Process and resolve customer complaints (digital and retail, after-sales service complaints, return processing, etc.) With the aim of customer satisfaction and conversion.
• Assist customers with their online orders and general inquires.
• Drive client development activities to cultivate new and existing clients.

Profile

KEYS FOR SUCCESS

Skills & Competencies:

• Strong analytical, written, and verbal skills.
• Comfortable working with ambiguity and/or changing priorities in a fast-paced environment.
• Excellent organizational skills and a keen eye for detail.
• Strong knowledge of luxury retail business and markets.

Qualifications:

• Passionate about fashion and the luxury business.
• Due to hours of operations of our omni-presence, must have flexible working days and hours, including weekends.
• Experience in customer service or retail (experience in luxury is a plus).
• Strong computer skills with an emphasis on Microsoft Suite and Salesforce.
• Passionate about fashion, knowledgeable and up-to-date on the latest trends.
• Strong interpersonal skills and an ability to build rapport with customers.

Languages: Fluent in English | French, Mandarin, Spanish and Portuguese is a plus.

Team Structure: Reporting to the Sr. Client Service Manager.

Additional information

The compensation for this position ranges from $25.00 - $27.00 (hourly). The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

OUR ENGAGEMENT

CELINE is an equal-opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation, or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.

• Contract type: Permanent Job