Chief Of Staff (Product & Engineering)

About the right team member

We're looking for a Chief of Staff to support our SVPs of Product & Engineering, as well as the rest of our product organization, by shouldering key responsibilities around product operations and strategic initiatives.

About the role

• Drive cross-functional processes for product organization and other teams at Mindbody
• Co-maintain reviews and meetings held with Engineering, Design and Product leadership, including building agendas, capturing key insights, and tracking action items to completion
• Oversee customer product request process for both existing and prospective customers
• Drive and oversee Product & Engineering Objective and Key Result (OKR) process
• Identify and monitor key Product & Engineering Key Performance Indicators (KPIs)
• Obtain cross-functional knowledge to understand issues, trends, and perspectives that may influence the business and connect the dots for key stakeholders to drive increased alignment
• Collaborate with key stakeholders to prepare product leadership team for customer meetings
• Drive ongoing product roadmapping process
• Represent and drive strategic, functional, and business updates for Product
• Manage strategic processes to determine optimal CEO visibility into product DACIs, gates, and roadmap reviews

Skills & experience

• Initiative and problem solving: Ability to independently drive projects forward with limited supervision and exercise sound judgment in identifying workarounds to obstacles
• Synthesis and narrative: Ability to sift through large volumes of unstructured information and draw out key takeaways and next steps, then craft those into a clear and well-articulated message in slides or written prose
• Best-in-class pride of work: Consistent delivery of error-free, well-formatted, all-around exceptional work product that demonstrates a rigorous commitment to excellence
• Located in, or willing and able to relocate to, a Mindbody office within 3 hours of Eastern Time and Mountain Time in order to best facilitate coordination and communication with Product leadership team
• Commercial judgment: Sound understanding of SaaS business models and ability to apply it to business problems and generate strategic and operational recommendations
• Data interpretation: High degree of comfort reading, interpreting, and manipulating data, charts, and Looker/Tableau dashboards; formal technical skillsets like SQL or Excel modeling are not required, though are nice to have
• Data visualization and communication: Fluent in translating raw data tables and charts into compelling graphs and other visualizations that highlight most important insights
• Strong written communication skills: Demonstrated ability to draft clear, concise, professional prose for a variety of formats (emails, memos, executive summaries) and audiences
• Flexible, adaptable and versatile: Comfort tackling a highly diverse and fluid set of projects and working with stakeholders across the company at all organizational levels

Pay transparency

It is Mindbody's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Mindbody's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $92,200 to $115,300. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.

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