Chief Customer Modernization Officer

Job Summary

Lead Corporate Recruiter Chanteal Heard is recruiting this position.

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Job Title: Chief Customer Modernization Officer

Job Summary: As the Chief Customer Modernization Officer at our healthcare cloud startup, you will be responsible for building and leading a team that guides healthcare systems through a digital modernization journey. Your primary focus will be on driving customer satisfaction, retention, and expansion through a deep understanding of the unique needs and objectives of healthcare organizations. You will work closely with our sales, marketing, and product teams to develop and execute a customer success strategy that maximizes customer value and drives growth for our business.

Key Responsibilities

• Build and maintain relationships with key healthcare organizations to ensure their ongoing success and satisfaction.
• Recruit, hire, train, and develop customer success team members to ensure a high-performing team culture.
• Create and maintain customer success metrics to measure the effectiveness of our programs and initiatives.
• Collaborate with cross-functional teams to ensure a seamless customer experience across all touchpoints.
• Develop and manage a customer success budget to support team growth and resources.
• Build and lead a customer success team that specializes in guiding healthcare systems through a digital modernization journey.
• Identify areas of opportunity to improve customer satisfaction, retention, and expansion within the healthcare industry.
• Provide strategic input to product development teams based on healthcare customer feedback and insights.
• Develop and implement a customer success strategy that aligns with our business goals and objectives.

Requirements

• 7+ years of experience in customer success or related field, with a focus on guiding healthcare systems through digital transformation.
• Thorough understanding of healthcare applications, including electronic medical record systems such as Epic, Cerner, Meditech & GE
• Ability to think strategically and develop customer success programs that align with business goals and objectives within the healthcare industry.
• Experience in a SaaS or cloud-based environment is preferred.
• Strong leadership skills with a track record of building and managing high-performing teams.
• Excellent communication and interpersonal skills with the ability to build strong relationships with healthcare organizations and cross-functional teams.
• Passion for customer success within the healthcare industry and a commitment to delivering exceptional service.
• Strong analytical skills with the ability to use data to drive decisions and measure results.
• Bachelor's degree in business, marketing, healthcare administration, or related field.

If you are passionate about guiding healthcare systems through a digital modernization journey, have a thorough understanding of healthcare applications, and have a track record of building and leading high-performing teams, we encourage you to apply for the Chief Customer Modernization Officer role at our healthcare cloud startup.

Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full-time hiring. For more information, visit us on the web at www.healthcareitleaders.com .

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