Chick-Fil-A, Inc. Talent Development Program

The Chick-fil-A, Inc. Talent Development Program (TDP) is a 36-month program focused on the development of high caliber business professionals that deliver premier learning experiences.

TDP Participants are responsible for delivering high quality learning experiences on restaurant operations that affect Chick-fil-A, Inc. brand standards through training and facilitation for franchised Operators, restaurant leaders, and Support Center Staff. They also will be responsible for leading or facilitating training of restaurant leaders on Chick-fil-A’s history and the brand. Participants also will have the opportunity to assist in leading trainings offered at the Support Center on new products, services, and applications.

Additionally, some TDP Participants may have the opportunity to support projects and initiatives through short-term business rotations throughout the organization to help meet the demands of the business while receiving professional development opportunities. Information about the potential additional positions will be made available as needed to successful TDP applicants.

Job Responsibilities & Activities:

• Provide logistical coordination support to Program Liaisons and Program Leads, and
• Give regular consultative feedback to Program Leads and key stakeholders on the design, development and overall effectiveness of program sessions, activities, and facilitator guides,
• Provide coaching, feedback and development of other Chick-fil-A, Inc. trainers,
• Demonstrate expertise in all food preparation standards and procedures, quality, and taste requirements,
• Provide coaching to develop appropriate mindset for trainees based on the role they will serve (Franchisees, Interim Managers, corporate Staff, etc.),
• Serve as a trainer to meet the core needs of Chick-fil-A Training Programs at the Support Center and in the field,
• Ensure all activities adhere to Chick-fil-A brand, state, and local health/safety procedures.
• Build and maintain positive partnerships with key stakeholders,
• Demonstrate expertise of training resources,

Physical Requirements/Working Conditions:

• Requires prolonged standing
• Working in noisy and crowded environments
• Travel (domestic or international flights and driving long distances)

Minimum Qualifications:

• Professionalism in appearance and presentation
• Establish and maintain a positive learning environment
• Exceptional oral communication and active listening skills
• Able to organize and process large amounts of complex, detailed information
• Self-motivated, self-starter with ability to work independently and within a team on multiple initiatives at the same time
• Associate’s Degree
• Proficient in Microsoft Office suite and Apple hardware (iPad)
• Strong written communication skills
• Strong organizational skills and attention to detail

Preferred Qualifications:

• Strong project management skills
• Consulting skills
• Bachelor’s degree
• People and project leadership experience
• Experience training in a restaurant or retail environment

Minimum Experience (Yrs.): 1

Travel Requirements: 30-40%

Wage: $30/hr