Customer Service Agent Jobs

Description:

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel—both private and scheduled service—throughout North America and the Caribbean.

For more details visit www.flytradewind.com

About the Candidate / Role

Tradewind Aviation is looking for a seasonal part-time Customer Service Agent (Level 1) who will provide the highest level of Customer Service to our passengers and internal customers, resulting in maximum customer satisfaction. A friendly and positive attitude added to the right disposition is always required. Maintain a high level of quality work accompanied by following company standards. Must be flexible with work schedule and able to work weekends and holidays.

Responsibilities

• Marshal aircraft on the ramp (includes directing, assisting, and parking all arriving and departing aircraft).
• Provide ticketing assistance, including issuing boarding passes and updating passenger reservations, check baggage, provide flight arrival and departure information and answer general inquiries.
• Responsible for always maintaining safety and security of the ramp.
• Load and unload aircraft; transfer luggage to other gates, other airlines and to passengers.
• Assist unaccompanied minors and passengers with special needs, resolve customer complaints and perform other duties as assigned.
• Provide clear and well-articulated communication to passengers, agents, flight crews and vendors.
• Assist with airport station cleaning of work areas.
• Comply with all safety procedures and airline policies.
• Greet and assist all customers in a friendly and courteous manner.
• Other duties as assigned by supervisor and manager.
• GOM procedures must always be followed.
• Observe safe ground handling procedures and maintenance of ground service equipment, including the performance of equipment checks.

Requirements:

• Able to successfully complete a background investigation, including FBI fingerprints and criminal history
• Self-motivated and a team player
• 1 + years’ work experience in customer service agent capacity, with general job knowledge
• High School Graduate required
• Able to fluently read, write, speak and understand English and Spanish
• Able to proficiently use a computer
• Must have a valid In-State Driver’s License
• Be a US citizen or with legal permission to reside and work in the US or its territories
• Able to work routable shifts, schedules and able to work during weekends and holidays

Physical Requirements

• Must be able to push, pull, and climb when needed
• Must be able to lift 50 lbs. at times
• Must be able to stand for long periods of time.
• Must be comfortable working in all types of weather.

Benefits

• Competitive salary
• Fun, dynamic team with opportunities for rapid advancement
• Paid vacation and sick days
• Travel benefits on various US and International airlines
• Paid Parental Leave