Chat Specialist Jobs

This is a remote opportunity.

Gubagoo, an affiliate of Reynolds and Reynolds, is hiring for inbound chat operators. Our Chat Specialists provide individuals the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance and general dealership questions. Our focus is to represent our dealer clients favorably online and to turn the experience into a lead so that our dealer clients can generate revenue from their website traffic.

Gubagoo is a relaxed, but professional and fun environment to work in. We are seeking positive and energetic people who understand the importance of great customer service and enjoy being on a computer and around technology.

RESPONSIBILITIES:

• Develop and maintain a knowledge base of the evolving products and services
• Provide accurate information about the products and services via online chat
• Narrow down on appointment information to schedule appointments
• Capture customer contact information for lead generation and client review
• Handle a wide variety of customer inquiries via online chat
• Summarize interactions based on customer needs for client review

QUALIFICATIONS:

• Strong ability to multitask is preferred, gaming experience is helpful
• Have a handle on basic internet and window based computer skills
• Positive and professional demeanor
• Ability to adapt to change and enjoy a quick paced work environment
• Previous experience in retail customer service or the automotive industry preferred but not necessary
• Excellent written and verbal communication skills

• Must live within the state listed in the posting
• Quiet, dedicated work space free from distractions - this is a remote position
• Must have your own computer or laptop with a webcam, second monitor, microphone, and external mouse
• Able to attend 4 weeks of remote training, Tuesday - Saturday between the hours of 11am-7:30pm EDT
• Must be able to type at least 35 WPM, 40 and above is preferred