Chat Bot Specialist Jobs

Collaborating with cross-functional teams to understand business requirements and identify opportunities for data-driven solutions

Strong analytical and problem-solving skills

Excellent communication skills and ability to work collaboratively with cross-functional teams

Experience working with multiple data sources and generating insights

Identifying and troubleshooting data quality issues and inconsistencies

Monitoring and driving up productivity across data collection tracks

Develop and maintain a knowledge base of the evolving products and services

Previous experience in retail customer service or the automotive industry preferred but not necessary

Have a handle on basic internet and window based computer skills

Strong ability to multitask is preferred, gaming experience is helpful

Excellent written and verbal communication skills

Quiet, dedicated work space free from distractions - this is a remote position

Strong organizational and project management skills.

What you’ll do as a Chatbot Specialist, Knowledge Management:

At least two years of support, knowledge base, compliance/regulatory, or related content creation experience.

Previous experience in creating content for a Knowledge Base or Help Center.

Bachelor's degree in Computer Science, Artificial Intelligence, or a related field. Equivalent industry experience will also be considered.

Zendesk, Tableau, and/or SQL experience preferred.