Ccls Reception/Intake Clerk

Reports to FLSA Status
Supervising Attorney

FLSA Status

Temporary, Full-Time (Non-Union

position)

Application Deadline

Until Filled

Salary

$17.06 to $31.61

PROGRAM DESCRIPTION

For over 50 years, CCLS has been representing and advocating for low-income individuals in Merced, Tuolumne, Mariposa, Fresno, Tulare, and Kings Counties. With more than 90 employees, our mission is to provide high quality, no-cost civil legal services to low income individuals, families, and communities—improving the wellbeing of our Valley through systems-changing advocacy, client education, and legal work that meets individual clients’ immediate needs. We also work closely with agencies and community organizations that share our commitment to support our clients in being their own agents of change.

JOB DESCRIPTION

Under the direction of the Legal Advice Line Supervising Attorney, the reception/intake clerk will answer telephones, provide information about the organization, screen and interview possible clients, and conduct intake to assess the needs of the caller. The reception/intake clerk will also make appropriate referrals to community agencies as needed.

DUTIES

• Assist supervising attorney with team related duties as needed;
• Enter client information in CCLS databases accurately and efficiently;
• Screen clients as to program eligibility;
• Other duties as assigned for efficient office operation and assistance.
• Check voice mail routinely;
• Provide referrals to other community agencies;
• Ability to maintain strict confidentiality of records and information;
• Open and conduct client intakes as appropriate;
• Review the waiting room area for cleanliness, post and stock public notices, flyers, publications, magazines; must maintain a positive working relationship with all staff and the public;
• Use a phone paging system effectively;
• Answer multi-line telephone and route calls to appropriate persons;
• Keep surveys and/or statistical data for funding purposes as directed;
• Greet public and staff in friendly, courteous, and respectful manner;
• Make copies and scans of necessary documents for the file;
• Maintain and update applicant/client log;
• Participate in community outreach and educational activities as needed;
• Ability and means to travel as needed, proof of liability and property insurance on vehicle used is required;

QUALIFICATIONS

• Minimum 2 years of experience working in an office environment, particularly in a non-profit or public agency;
• Punctuality, reliability and professionalism with the ability to maintain strict

confidentiality;

• Ability to follow instructions & work with minimal supervision;
• Good organizational skills & ability to multitask;
• Strong listening, interpersonal and customer service skills;
• Proven team player who assists others and asks for help when needed;
• Excellent verbal and written communication skills;
• Proficiency with office computer equipment and Microsoft Office software;
• Able to perform all other essential responsibilities of this position.
• Ability to accept constructive criticism and feedback;
• Dependable, motivated, and concern for clients’ interests;
• Ability to learn and accurately use our case management software;
• Ability to type 35 words per minute;
• Bilingual preferred (English/Spanish);
• Expertise in proper telephone and reception etiquette;

CCLS MANDATORY VACCINATION POLICY

Please note that CCLS currently requires all staff to be fully vaccinated and to have at least one booster (if eligible). Medical and religious exemptions to this requirement are also available.

CCLS is an equal opportunity employer: we value equity, inclusion, and diversity, across all races, cultures, classes, ages, religions, gender identities and presentations, sexual orientations, body sizes, family structures, abilities, and all categories protected by law. We encourage all interested individuals to apply. CCLS is subject to a Collective Bargaining Agreement.