Intake Technician Jobs

The Position

The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees.

Why join the City of Oakland Police Department?

As an Internal Affairs Intake Technician, you will be working with members of the public to process complaints against members of the Oakland Police Department. We work to ensure that police services are delivered to community members in a respectful, ethical, and honest manner. The Office of Internal Affairs strives to maintain the community’s trust and confidence in our policing services and as a public agency.

We Are Looking For Someone Who Is

• A Self-Sufficient Executor - You will be capable of working independently and not solely relying on the constant direction of a supervisor.
• A Conflict Resolver - You will find reasonable solutions to conflict regarding assigned cases.
• A Collaborative Team Player - You will be working in a team environment with other professional staff members within the office.
• Flexible - You will demonstrate a willingness to work long hours at times and occasionally on your regular days off when assigned to special assignments.
• A Composed Advocate - You will be professional at all times and passionate about helping the community regardless of the complainant’s demeanor during interviews.

What You Will Typically Be Responsible For

• Maintaining and managing computer programs and files containing confidential records and reports.
• Conducting interviews with community members to document their concerns.
• Composing electronic and hard copy case files that document allegations and service complaints.
• Receiving and processing complaints regarding the Oakland Police Department’s policies and personnel made by telephone, in person, email, or written correspondence.
• Providing assistance to community members seeking information and resources available by the City of Oakland.
• Attaining, collaborating, and processing data provided by the complainant.

Read the complete job description by clicking this ** Intake Technician **

A Few Reasons You Might Love This Job

• Your job provides a service to the community and allows a voice to express their concerns.
• You will be assisting with the oversight of police misconduct
• You will have flexible work hours and days off.
• You will have an opportunity to explain certain criteria and methodology to the Oakland Police Department’s response to calls for service and investigative procedures.
• You will gain enhanced knowledge of local government procedures.

A few challenges you might face in this job:

• You may, at times, need to conduct interviews with irate community members who use undesirable language.
• You will need to adhere to strict deadlines when processing and completing assigned case files.
• You will be required to view video footage that may contain sensitive material, use of police force, distressing behavior, and explicit language.
• You will need to learn and become proficient with the database systems utilized by the Oakland Police Department.

Competencies Required:

• Writing: Communicating effectively in writing
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Customer Focus: Attending to the needs and expectations of customers
• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Professional & Technical Expertise: Applying technical subject matter to the job
• Listening: Fully comprehending spoken communication
• Teamwork: Collaborating with others to achieve shared goals
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Oral Communication: Engaging effectively in dialogue
• Using Technology: Working with electronic hardware and software applications
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results.

* Click on the link below to see a video on what it's like to work for the City of Oakland!

Working for the City of Oakland

Minimum Requirements For Application

This recruitment will produce two eligible lists. The restricted list will be for full-time, permanent part-time, or part-time City employees who meet the minimum qualifications. The open list will be for all other applicants who meet the minimum qualifications.

Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable.

Education

Bachelor’s degree from an accredited college or university in criminal justice, communications, social science or related field. Experience may be substituted for education on a year-for-year basis.

Experience

Three (3) years of full-time experience performing standard administrative duties including a high degree of public contact. Experience with civil, criminal or factual investigations, preferably performing critical analysis of evidence, is desirable. Law enforcement experience is also highly desirable.

Supplemental Information

The Recruitment Process

The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position.

Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas.

For Multiple-Choice Test

For this recruitment, all qualified applicants will be invited to take an online multiple-choice test. You’ll have 7 days to complete the test once the link is sent to your email. This is tentatively planned to launch during the week of August 14th, 2023.

Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you’re applying to a “restricted” posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass.

What’s in it for you?

• Work/Life Balance: 37.5 hour work weeks, and a flexible/hybrid remote schedule
• 15 paid holidays
• Deferred Compensation: 457(b) pre-tax plan and an after-tax ROTH 401(k)plan
• Health: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans
• Sick leave: Employees accrue 12 days per year
• Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Tuition Reimbursement, Life Insurance up to $200k & Employee Training.
• Vision: VSP full premium for employees and eligible dependents
• Vacation: 2 weeks per year minimum with the ability to accrue more depending on public sector years of service
• Retirement: CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security
• Dental: Delta Dental full premium for employees and eligible dependents

Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list.

The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.
Disaster Service Workers
All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.
How To Apply
Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at:
http://agency.governmentjobs.com/oaklandca/default.cfm .
If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Due to current events and pandemic-related safety concerns, City facilities may be closed to the public.
Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system.
Benefits May Include*
The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions.

• Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements
• CalPERS Medical
• Guaranteed Ride Home (GRH)
• Flexible Spending Accounts
• Group & Supplemental Life Insurance
• Vision
• Pension Benefits
• Medical Waiver Plan - Cash-In-Lieu
• Deferred Compensation
• Employee Assistance Program (EAP)
• Dental
• Commuter Benefits

Closing Date/Time: 8/4/2023 11:59 PM Pacific