Call Center Sales Representative - Night Shift

Are you looking for something more than a job? At DialAmerica, we want to make sure that work is more than just a four-letter word. We want you to be part of something that you enjoy in a supportive environment focused on your success.

At DialAmerica we look for individuals with maturity, diversity and experience. Our Agents come to us with a foundation of life experiences and knowledge that may include work-related activities, family responsibilities as well as academic achievement. Those experiences and knowledge are valued assets that we recognize and respect. Our Agents are treated as equals in experience, knowledge and are encouraged to actively participate from the beginning.

As a Call Center Sales Agent, you will ensure a memorable customer experience by using needs based selling strategies – listening, probing, educating - determine the customer’s needs and help them select the appropriate products and services.

While working at DialAmerica, you'll be able to refine the skills you already have and add some new ones that you can apply to your future growth with us and any career you may pursue in the future.

• Adaptability and team building
• Confidence and relevant work experience
• Decision making
• Communication and presentation
• Listening, critical thinking and problem solving
• Goal setting and time management

If this sounds like the opportunity you've been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team.

Job Responsibilities

Specific duties for this role include:

• Building a positive rapport across a variety of personality types
• Continually maintaining a working knowledge of our clients' products, services and promotions
• Putting the customer first and remaining polite and professional at all times
• Documenting all customer information, communications and sales in a computer system
• Upselling products and/or services to the customer
• Answering customer requests or inquiries
• Identifying and resolving customer issues using problem-solving skills

Benefits

Here’s just some of what we have to offer:

• Supportive and motivating staff to help you succeed
• Paid on-the-job training
• Flexible pay: Direct deposit with daily and weekly options
• Rapid opportunities for advancement
• Healthcare coverage and 401K
• Competitive compensation - base salary + incentives
• Professional and upbeat office setting
• Set schedule

Job Requirements

Requirements for this CSR role include the below:

• Working knowledge of Windows-based software
• Self-motivated, positive attitude, and a love for hard work
• Strong attention to detail, dependability, and follow through
• Previous sales experience, a plus
• Flexibility to adapt to changes in a growing organization
• Goal oriented with a healthy competitive spirit
• Background and/or drug test may be required
• Availability to work evenings and weekends

Come for a job, INVENT your career!
Apply now!

ABOUT DIALAMERICA: Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 19 call centers located throughout the United States.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.