Call Center Representative Jobs

The Eye Center of St. Augustine is proud to be the oldest and largest state of the art eye care center in the area offering the convenience of an eye center, a surgery center, and an optical shop all under one roof. With satellite locations in World Golf Village, Palm Coast, and Palatka, our board-certified doctors provide premier best in class care to patients across Northeast Florida. Our ophthalmic surgeons, perform cataract, laser, and ophthalmic plastic surgery on site in our state-of-the-art Eye Surgery Center. We are also able to provide eye examinations for adults as well as children over the age of seven while offering a full-service optical shop at each of our locations. We are a fast growing, patient-centered, compassionate team!

The Call Center Representative is the first point of contact for the organization. The Representative handles incoming calls from patients, outside partners such as Doctor’s Offices or Pharmacies and the public, schedules appointments, makes follow-up calls to patients and provides accurate information. Exchanges pertinent and non-routine information, answers questions and offers guidance via the telephone with individuals on a continual basis and doing so in a caring and professional manner.

• Accurately and efficiently process and transfer calls as needed using a multi-line phone system
• Obtaining necessary information from patients to create a comprehensive medical advisory
• Maintains clean, orderly working area and shared workspace
• Maintains confidentiality regarding patient accounts status
• Participates in professional development activities and maintains professional affiliations
• Scheduling and rescheduling patient appointments
• Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions
• Attends required meetings and participates in committees as requested
• Maintaining cohesive physician schedules for all locations
• Able to maintain composure and patience with demanding phone calls
• Willingness to further advance medical knowledge to maintain a working understanding of all diagnosis and their specific scheduling needs

Education

• High School or GED required. Associate Degree or related health-care certification preferred.

Experience

• Knowledge of practice management and electronic health records systems strongly preferred (Nextech, Compulink a plus)
• Ability to treat all patients with respect.
• Able to navigate multiple system applications.
• One year of experience in customer service, front office and/or related clinical environment required; working knowledge of medical terminology.
• Strong computer knowledge and skills with a minimum typing speed of 45 WPM.
• Ability to effectively communicate both verbally and written and in a manner conducive to the patient’s age and developmental stage.
• Ability to interact with patients from all economic, educational, social, etc. backgrounds.

We Offer a Competitive Benefits Package To Our Employees

• Vision
• LTD (100% company paid)
• STD (100% company paid)
• EAP (100% company paid)
• Employee Discounts and Perks
• Generous PTO Package
• 401k w/ Match
• HSA/FSA
• Dental
• Medical
• 7.5 Paid Holidays
• Group Life/AD&D (100% company paid)
• Flexible Scheduling
• Telemedicine (100% company paid)

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Job ID: 2023-4855

External Company URL: https://www.eyesouthpartners.com/

Street: 10 Florida Park Drive, Unit A