Business Systems Analyst Sr

Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].
Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
As a Business Systems Analyst Sr within PNC's Enterprise Technology & Security organization, you will be based in a location within PNC's footprint. Preferred locations are listed in this requisition. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.
The ideal candidate will have the following skills and experience:
* ServiceNow experience
* Knowledge of Change Management, Problem Management and Incident Management
* Excellent organizational and time management skills
* Ability to document professional and business friendly status communications for leadership

• Participates in analyzing business requirements and production specifications for changes made to technology applications.
• Provides recommendations for addressing and resolving business issues, for a specific business group .
• Directs business process improvement projects for internal business groups, aiming to improve business results .
• Identifies and documents all system constraints, implications and consequences of various proposed system changes .
• Formulates and defines the system scope and objectives, based on user needs and business processes .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Competencies

Business Assessment – Knowledge of the activities, tasks, practices and deliverables for assessing and documenting business opportunities; ability to assess the benefits, risks, and success factors of potential applications.

Business Process Modeling – Knowledge of the activities, tasks, deliverables and techniques for documenting current business processes; ability to identify problems, opportunities, and re-engineering processes for improvement.

IT Environment – Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.

IT Project Management – Knowledge of and the ability to plan, organize, monitor and control IT projects ensuring the utilization of technical resources to better achieve project objectives.

Requirements Analysis – Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project.

Technical Writing/Documentation – Knowledge of the technical language and writing approach, and the ability to write paper-based and on-line technical reference documentation (guidelines, standards, procedures, processes, applications, etc.)

Workflow Analysis – Knowledge of and ability to manage IT work activities, processes and progress within a system to improve organizational efficiency and effectiveness.

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional

Base Salary: Commensurate with skills and experience.

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at [email protected].

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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