Business Systems Analyst - Remote

Opportunities at Change Healthcare , part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.

The Pre/Post Sales engineer serves as the Quadient SME to support the provider’s operations team to provide direction and consulting guidance for template design from conception to development including operational processes. He/She will drive collaboration with Product, IT, development and internal stakeholder teams for template design best practices. This is a client facing role that provides consulting guidance to our customers on design approach and best in class solution while achieving operational efficiencies and productivity.

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Develops metrics for process measurement, identifying indicators for future improvement opportunities
• Plans, performs and implements process improvement initiatives using Lean or Six Sigma
• Works on a wide range of problems with diverse scope using data to determine root cause and to develop efficient solutions
• Plans, performs and implements process improvement initiatives using Lean or Six Sigma
• Work with Ops team and/or customers in solutioning and architecting complex workflows
• Surveys and analyzes best practices for process improvements
• Measures and track performance against process change and requirements
• Organizes, leads and facilitates cross-functional project teams
• May deliver presentations and training courses including measurement, analysis, improvement and control
• Performs cost and benefit analyses
• Responsible for working with Ops team and occasionally with customer contacts in order to gather, understand and communicate various composition and production processing requirements
• Develop workflow diagrams and evaluates existing processes
• Organizes, leads and facilitates cross-functional project teams
• Provide communication on project status, progress and risks
• Surveys and analyzes best practices for process improvements
• Performs cost and benefit analyses
• Provide communication on project status, progress and risks
• Develops metrics for process measurement, identifying indicators for future improvement opportunities
• Managing systems and application debugging. Provides technical expertise for Quadient Interactive/Designer tools
• Provides consultation on the use of re-engineering techniques to improve process performance and product quality
• Work hand in hand with Quadient/other Professional services team for the build-out of our new Smart Communication Platform on Cloud and be the owner post the PSO contractual end
• Aligns improvement top performance shortfalls
• Measures and track performance against process change and requirements
• Solution development for upcoming product build-out and features and maintaining base product
• May deliver presentations and training courses including measurement, analysis, improvement and control
• Documentation and training for the Operations team to create new templates
• Aligns improvement top performance shortfalls
• Works on a wide range of problems with diverse scope using data to determine root cause and to develop efficient solutions
• Develop workflow diagrams and evaluates existing processes
• Mentor Operations team on complex template logic and variable data programming concepts
• Provides consultation on the use of re-engineering techniques to improve process performance and product quality

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Proficiency with Inspire Content Manager and Inspire Interactive utilizing the json data format
• Extensive knowledge in creating Quadient Designer workflows with dynamic flows and tables for use in Quadient Interactive
• 8+ years of Quadient Interactive/Designer experience

Preferred Qualifications:

• Quadient Interactive/Designer experience
• BS/BA or equivalent work experience

Careers with Optum . Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.