Business Systems Analyst I

Texas Children's first health care location in Austin, Texas Children's Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 10 Texas Children's Pediatric primary care practices in the greater Austin area bringing world-class pediatric services to children and their families. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services, including allergy and immunology, cardiology, ophthalmology, rheumatology, pulmonology, neurology, and more. Texas Children's also plans to build a 360,000-square-foot freestanding hospital for children and women, set to open in 2024.

Our thoughtful expansion into Austin will help support a pediatric population of more than half a million and keep kids healthy and happy from birth to adulthood.

To join our community of more than 14,000 dedicated team members, visit texaschildrenspeople.org . You can also learn more about our amazing culture at infinitepassion.org .

Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Summary:

We are searching for a Business Systems Analyst I - someone who works well in a fast-paced setting. In this position, you will develop clinical/business solutions by investigating processes to understand data and communications flow with individual tasks and transactions and to manage the ongoing maintenance of applications. This role will investigate processes to meet end-user needs within Texas Children's. Additionally, provide financial systems support, coordinate system upgrades, and provide other system support for Texas Children's. TCP/TCUC role may require evening/weekend work as well as travel to practices sites, including but may not be limited to travel within Houston and Austin

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Job Duties & Responsibilities

Collaborates with internal core stakeholders to identify system issues and process needs, and ensures EMR and other systems are being optimized

• Uses data to identify trends, patterns, and opportunities for the business/clinical operations
• Engages users in analysis and evaluation of functional models and prototypes; identifies dependencies
• Analyze and evaluate existing and /or proposed systems
• Assists users in determining specific requirements to increase system effectiveness
• Investigate alternative solutions including feasibility studies using results from vendor analysis/evaluations
• Document the current state into future states of clinical/business processes
• Assists in vendor analysis and selection

Supports continued system maintenance and optimization

• Reviews and tests systems for conformance to functional and performance requirements
• Identifies the impacts and dependencies for optimization and upgrades
• Analyzes impact on users and determines if additional training is required
• Develops training programs and materials/documentation for all user types
• Develops, schedules, and facilitates test plans for hardware, network, integration, user acceptance, and parallel usage for end-users
• Demonstrates efficiencies of the new system and provides feedback to teams
• Provides input to project upgrades and optimization
• Updates/develop downtime procedures for end-users

Analyze system problems and modifications

• Assists users to resolve problems with application use
• Evaluates business procedures and problems for process improvement
• Documents issues, activities, and solutions employing standard methodology and utilities
• Recommends modifications to application design or current procedures to maximize advantages of existing resources
• Analyzes the use of existing systems to identify and resolve problems

Coordinates training of systems

• Schedules sessions with users to view new systems and upgrades
• Assists with upgrade testing
• Communicates with vendors to address problems and resolutions
• Develops and maintains training materials and training environment for systems training
• Assists with the development and training of new hires and existing employees
• Analyzes impact on users and determine if additional training is required

Skills & Requirements

• Required H.S. Diploma or GED. Preferred Bachelor's Degree in computer science, business administration, healthcare administration, or nursing
• 2 years' experience in information systems
• Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children's unless approved for a medical or religious exemption.